Contenuti:
TEAMWORK AND SYNERGY
Synergy
Major elements of team synergy
Do you need a team?
Team size
Characteristics of an effective team
Should team membership be voluntary?
Achieving positive team synergy
What have I gotten into?
Exercise 1, Knowing your team members
CONTRIBUTORS TO CONTINUOUS QUALITY IMPROVEMENT
Deming's guide to quality improvement
Exercise 2, Deming audit
Crosby's guide to quality improvement
Exercise 3, Crosby audit
Juran's guide to quality improvement
Exercise 4, Juran audit
EMPOWERMENT
Knowing your team members
Exercise 5, What is empowerment?
Exercise 6, Team process control
SUPPORTIVE TEAM CULTURE
A variety of team-player styles
Sample team rules
Reaching a consensus
Exercise 7, Salesman problem
Exercise 8, Secretary problem
TEAM BUILDING PHASES
Exercise 9, Written team rules
Exercise 10, Team assessment
Peer feedback
Do's and Don'ts when giving feedback
Exercise 11, General peer feedback
Exercise 12, Detailed peer evaluation
Exercise 13, Self-assessment
UNDERSTANDING HOW WE THINK
Developing trust
Colored hat thinking
Exercise 14, Norm violation
Exercise 15, Future workplace
Exercise 16, University President
MEMBER SERVICE ROLES
Exercise 17, Declining enrollments
Exercise 18, QI project
Exercise 19, Community leader
Exercise 20, Teenage nightowl
EXPANDED TEAM MEMBER ROLES
Group task functions
Exercise 21, Improving schools
Exercise 22, Improving services
Exercise 23, Good teacher
EXPANDING TEAM SKILLS
Phases of a meeting
Improving performance
Exercise 24, General Wainwright
Exercise 25, Team assessment
Exercise 26, Now what?
TYPES, TEAMS AND MORE TEAMS
Reason for specialized teams
Quality circles
Task reams
Cross-functional project teams
Functional teams
Self-directed (self-managed) teams
Design teams
Quality circles
Sustaining continuous quality improvement
Index
Product Description:
Book by Mears Peter Voehl Frank
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.