The Art and Science of Building Customer Trust: How to Fast-Track Trust and Earn New, Repeat and Referral Business - Brossura

Penglase, David

 
9781925692396: The Art and Science of Building Customer Trust: How to Fast-Track Trust and Earn New, Repeat and Referral Business
Brossura
ISBN 10: 1925692396 ISBN 13: 9781925692396
Casa editrice: BUSINESS & PROFESSIONAL PEOPLE, 2017

Sinossi

Most people realise the importance of trust in their personal and professional life. In today’s highly competitive and disruptive business environment, the evidence clearly points to how trust (or lack of it) impacts almost every measure of organisational success.

Put simply, you can’t take trust for granted. In business, trust matters and customers want and need to buy from people that they can trust will help them make wise buying decisions – whether they’re buying a product, service or professional advice.

If you’re an organisational leader, or communicating with clients in sales or customer service, The Art and Science of Building Customer Trust will help you gain the skills and confidence to:

• articulate your value in ways to differentiate from your competitors

• fast-track the trust building process to earn new, repeat and referral business

• increase your sense of pride and engagement in helping your customers achieve

their goals, solve their problems and make their lives better in some way

• gain more clarity on how demonstrating your trustworthiness will help you

find, win and keep customers, and

• achieve the success you seek in your business goals

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Editore
BUSINESS & PROFESSIONAL PEOPLE
Data di pubblicazione
2017
Lingua
Inglese
ISBN 10 
1925692396
ISBN 13 
9781925692396
Rilegatura
Copertina flessibile
Numero di pagine
178
Contatto del produttore
non disponibile
Persona responsabile
non disponibile