Customer and User Experience Maps: Step-By-Step Guide 2nd Edition - Brossura

Curedale, Robert

Brossura

ISBN 10: 1940805465 ISBN 13: 9781940805467

Casa editrice: Design Community College Inc., 2019

Riassunto

In this book is described one of the most powerful tools available to craft superior experiences for your customers. It can transform your organization, and dramatically improve your customer satisfaction and your bottom line. Many goods and services are not truly distinctive. An experience map is a customer-focused process map that focuses on the nature and quality of the experience from the perspective of your customer. An experience map progresses through the service steps as a customer would experience them as they happen.

Dettagli dell?edizione

• Editore: Design Community College Inc.
• Data di pubblicazione: 2019
• Lingua: Inglese
• ISBN 10: 1940805465
• ISBN 13: 9781940805467
• Rilegatura: Copertina flessibile
• Numero di pagine: 251
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile