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ITIL For Beginners: The Complete Beginners' Guide to ITIL
ITIL, Made Simple!
A comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library (ITILŪ). Welcome to ITILŪ simplified!
For over two decades ITILŪ has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. ITILŪ best practices have helped business better manage IT assets, cut costs, provide better customer service, improve internal communications and much more. A cottage industry has emerged offering formal ITILŪ trainings and certifications.
IT professionals with ITILŪ know-how enjoy a preferred status among hiring managers and executives. Meanwhile, ITILŪ consultants regularly show up at the doorsteps of business across the globe committed to revamping underperforming, uncommunicative and non-service oriented IT departments.
ITILŪ For Beginners breaks this robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase. This beginner-friendly text is easy-to-read and fully accessible to ITILŪ newcomers. For IT professionals already familiar with one or more of ITILŪ’s lifecycle phases, this book will provide a breadth of context for ITILŪ’s summary-level functioning and may be used as a decision-making aid for those considering an in-depth study or certification in a certain area of ITILŪ.
ITILŪ For Beginners was reviewed and licensed by Axelos, the government-sponsored publisher of ITILŪ. We at ClydeBank Technology, the publishers of ITIL for Beginners, are grateful and excited to be sharing our work on this interesting subject here on Amazon and across a multitude of other distribution channels.
You'll Learn...
- The history and inspirations for ITILŪ
- How ITILŪ can directly improve the experiences of employees, managers, partners, and customers
- The mistakes commonly made by beginners when implementing ITIL
- All of the ITIL Life Cycle Phases, Processes, Sub-Processes, and formal KPIs
- ITILŪ’s real-world application in IT and business
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
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