Articoli correlati a Service Management Made Simple: Second Edition
Sinossi
Owning or operating an automotive repair shop is never easy, but it doesn't have to be overly complicated either. Understanding what a customer is worth to your shop, being committed to customer retention, knowing your performance indicators, implementing consistent process, and being able to attract and retain quality employees are key aspects to running a successful automotive repair shop. In the 2nd Edition of the popular Service Management Made Simple, Greg Marchand discusses these concepts and more in a simple, easy-to-understand, easy-to-implement format. Chapters have been added describing the best marketing practices and using key performance indicators. Additional content has been added to original chapters discussing customer trust, active listening, and employee development. With 30 years of automotive experience as a shop owner, dealership service advisor, and factory customer satisfaction expert Greg understands that even though every repair shop is different, and every market has its own uniqueness, there are still simple, effective, and inexpensive best practices to attract customers, retain employees, and grow a profitable business. This book will change the way you see your service business. Learn to create extraordinary customer service, construct pay plans that drive productivity, know what the important performance indicators are, and increase your profits today.
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Service Management Made Simple: Second Edition
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CreateSpace Independent Publishing Platform, 2017
ISBN 10: 1976348722
ISBN 13: 9781976348723
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Da: Orion Tech, Kingwood, TX, U.S.A.
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paperback. Condizione: Very Good. Codice articolo 1976348722-2-37825376
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Service Management Made Simple: Second Edition
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CreateSpace Independent Publishing Platform (edition 2), 2017
ISBN 10: 1976348722
ISBN 13: 9781976348723
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Paperback. Condizione: Very Good. 2. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Codice articolo 1976348722-8-1
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Service Management Made Simple: Second Edition
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CreateSpace Independent Publishing Platform, 2017
ISBN 10: 1976348722
ISBN 13: 9781976348723
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Da: Greenworld Books, Arlington, TX, U.S.A.
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Condizione: good. Fast Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy. Codice articolo GWV.1976348722.G
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Service Management Made Simple: Second Edition
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CreateSpace Independent Publishing Platform, 2017
ISBN 10: 1976348722
ISBN 13: 9781976348723
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Condizione: acceptable. Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may be missing bundled media. Codice articolo 3O6QOZ0008IN_ns
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Service Management Made Simple: Second Edition
Editore:
CreateSpace Independent Publishi, 2017
ISBN 10: 1976348722
ISBN 13: 9781976348723
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Paperback. Condizione: Acceptable. Connecting readers with great books since 1972. Used textbooks may not include companion materials such as access codes, etc. May have condition issues including wear and notes/highlighting. We ship orders daily and Customer Service is our top priority! Codice articolo S_443933456
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Service Management Made Simple: Second Edition
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CreateSpace Independent Publishi, 2017
ISBN 10: 1976348722
ISBN 13: 9781976348723
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Da: HPB-Diamond, Dallas, TX, U.S.A.
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paperback. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Codice articolo S_452462618
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Service Management Made Simple: Second Edition
Editore:
CreateSpace Independent Publishi, 2017
ISBN 10: 1976348722
ISBN 13: 9781976348723
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Da: Half Price Books Inc., Dallas, TX, U.S.A.
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paperback. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Codice articolo S_484728363
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Service Management Made Simple
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CreateSpace Independent Publishing Platform, 2017
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ISBN 13: 9781976348723
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Service Management Made Simple: Second Edition
Editore:
CreateSpace Independent Publishing Platform, 2017
ISBN 10: 1976348722
ISBN 13: 9781976348723
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Condizione: New. Print on Demand. Codice articolo I-9781976348723
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Service Management Made Simple
Editore:
CreateSpace Independent Publishing Platform, 2017
ISBN 10: 1976348722
ISBN 13: 9781976348723
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Da: GreatBookPrices, Columbia, MD, U.S.A.
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Condizione: New. Codice articolo 30313416-n
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