You Can't Serve Them Well If You Don't Know Them Well - Brossura

Hurlbert PhD, Jeanne; MacLean, Randy

 
9781988172286: You Can't Serve Them Well If You Don't Know Them Well
Brossura
ISBN 10: 1988172284 ISBN 13: 9781988172286
Casa editrice: Norsemen Books, 2017

Sinossi

In this time of great disruption and challenge, wholesale distributors can gain competitive advantage by doing one simple thing: know their customers well so they can serve them well. It's simple and basic, isn't it? But it's also startling effective - and the stark reality is that most of your competitors aren't doing this, which is why capitlaizing upon this opportunity proves so lucrative. This book teaches you the three simple steps to implementing Concierge Customer Service™, in which you give your customers MORE encompasses a customer-centric mindset, not just among your customer service personnel but throughout your organization; taking ownership of customers' problems to ensure you provide solutions; ensuring referability so you can reach deep into your target market to "clone" your best customers, at virtually no cost; and differentiating your company in the marketplace by providing an extraordinary experience for your customers. Taking these 3 simple steps to become customer-centric lets you increase customer retention, conversion of prospects to customers, continuous process improvement, and profitability.

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Editore
Norsemen Books
Data di pubblicazione
2017
Lingua
Inglese
ISBN 10 
1988172284
ISBN 13 
9781988172286
Rilegatura
Copertina flessibile
Numero di pagine
152
Contatto del produttore
non disponibile
Persona responsabile
non disponibile