Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent - Rilegato

Akkermans, Henk

 
9783319720166: Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent
Rilegato
ISBN 10: 3319720163 ISBN 13: 9783319720166
Casa editrice: Palgrave Pivot, 2018

Sinossi

This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Informazioni sull'autore

Henk Akkermans is Professor of Supply Chain Management at Tilburg University, the Netherlands.

Dalla quarta di copertina

This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Editore
Palgrave Pivot
Data di pubblicazione
2018
Lingua
Inglese
ISBN 10 
3319720163
ISBN 13 
9783319720166
Rilegatura
Copertina rigida
Numero edizione
1
Numero di pagine
153
Contatto del produttore
Springer Nature Customer Service Center GmbH
ProductSafety@springernature.com

Europaplatz 3,69115 Heidelberg, Germany
Heidelberg
69115
Germania

Altre edizioni note dello stesso titolo

9783030101473: Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent

Edizione in evidenza

ISBN 10:  3030101479 ISBN 13:  9783030101473
Casa editrice: Palgrave Pivot, 2018
Brossura