Introduction to Business Information Systems - Brossura

Wigand, Rolf T.; Mertens, Peter; Bodendorf, Freimut; Konig, Wolfgang; Picot, Arnold

Brossura

ISBN 10: 3540003363 ISBN 13: 9783540003366

Casa editrice: Springer Verlag, 2008

Riassunto

After describing the functions of the PC and the role of computers in local and global networks, the authors explain the fundamentals of data management, as well as the support of firms' functions and processes through information processing. The concepts utilized are deployed in a multitude of modern and integrated application systems in manufacturing and service industries. These application examples make up the core of the book. Many application examples illustrate the methodologies addressed.

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Contenuti

1 The Subject of Business Information Systems.- 1.1 Examples of Business Application Systems.- 1.2 Information as a Factor in Production.- 1.3 Business Information Systems in the Context of Different Subjects.- 1.4 Structure of the Book.- 1.5 Literature for Chapter 1.- 2 Computers and Networks.- 2.1 Hardware.- 2.1.1 Central Processing Unit.- 2.1.1.1 Processor.- 2.1.1.2 Main Memory.- 2.1.2 External Memory.- 2.1.3 Data Paths.- 2.1.4 Data Input and Output Devices.- 2.2 Software.- 2.2.1 System Software.- 2.2.1.1 Operating Systems for Microcomputers.- 2.2.1.2 Programming Languages.- 2.2.1.3 Translation Programs.- 2.2.1.4 Utility Programs, Protocols and Drivers.- 2.2.2 Application Software.- 2.2.2.1 Standard Software.- 2.2.2.1.1 Basic Software.- 2.2.2.1.2 Standard Office Software.- 2.2.2.1.3 Standard Business Software Supporting Functions of Enterprises.- 2.2.2.2 Individual Software.- 2.3 Computer Classification.- 2.3.1 Mainframe Computers.- 2.3.2 Workstations.- 2.3.3 Network Computers and Thin-Clients.- 2.4 Computer Networks and Network Architectures.- 2.4.1 Components of Computer Networks.- 2.4.2 Local Area Networks.- 2.4.3 Wide Area Networks.- 2.4.4 Client-Server Concept as a Model for Cooperation.- 2.5 Worldwide Networking: The Internet.- 2.5.1 The Protocol Family TCP/IP.- 2.5.2 Services and Technologies of Networking.- 2.5.3 Intranets and Extranets.- 2.5.4 Security in Information and Communication Networks.- 2.5.5 Computer and Network Infrastructures.- 2.6 Literature for Chapter 2.- 3 Data and their Integration.- 3.1 Data and Databases.- 3.1.1 Goals and Requirements of Data Integration.- 3.1.2 Classification of Data.- 3.1.3 Basic Terminology and Data Organization.- 3.1.4 Database Organization vs. Data File Organization.- 3.1.5 Components of a Database System.- 3.1.6 Architecture of a Database System.- 3.1.7 Data Structuring.- 3.1.8 Database Models.- 3.1.8.1 Relational Database Models.- 3.1.8.2 Object-oriented Database Models.- 3.1.9 Query Possibilities for Database Systems.- 3.2 Networked Databases.- 3.2.1 Distributed Database Systems.- 3.2.2 Data Warehouse.- 3.2.3 Online Analytical Processing.- 3.2.4 External Databases and Information Retrieval.- 3.2.5 The Internet as a Database.- 3.2.6 Research on the Internet.- 3.3 Literature for Chapter 3.- 4 Goals, Forms and Means of Integrated Data Processing.- 4.1 Goals.- 4.2 Forms.- 4.3 Methodological Aids.- 4.3.1 Systems for Procedural Support.- 4.3.1.1 Transaction Systems.- 4.3.1.2 Workflow Management Systems.- 4.3.1.3 Document Management Systems.- 4.3.1.4 Workgroup Support Systems.- 4.3.1.5 Knowledge Management Systems.- 4.3.2 Planning and Control Systems.- 4.3.2.1 Types of Planning and Control Systems.- 4.3.2.2 Aids for Preparing Management Information.- 4.3.2.2.1 Determination and Representation of Report Objects.- 4.3.2.2.2 Management Support Systems.- 4.3.2.3 Methods of Artificial Intelligence.- 4.3.2.4 Methods of Operation Research and Statistics/Method Databases.- 4.4 Literature to Chapter 4.- 5 Integrated Application Systems.- 5.1 Application Systems in the Industry Sector.- 5.1.1 Research and Product Development.- 5.1.1.1 Product Design (CAD/CAE).- 5.1.1.2 Computer Aided Planning (CAP).- 5.1.2 Marketing and Sales.- 5.1.2.1 Customer Inquiry and Sales Offer Processing.- 5.1.2.2 Quotation Follow-up.- 5.1.2.3 Order Entry and Order Verification.- 5.1.2.4 Customer Relationship Management (CRM).- 5.1.3 Procurement.- 5.1.3.1 Order Scheduling.- 5.1.3.2 Purchasing.- 5.1.3.3 Delivery Monitoring.- 5.1.3.4 Goods Receiving Control.- 5.1.4 Warehousing.- 5.1.4.1 Material Valuation.- 5.1.4.2 Inventory Control.- 5.1.4.3 Inventory.- 5.1.4.4 Support of Processes in the Warehouse.- 5.1.5 Production.- 5.1.5.1 CIM—The Complexity Problem.- 5.1.5.2 Primary Requirements Planning/MRP II.- 5.1.5.3 Material Requirements Planning/MRP I.- 5.1.5.4 Throughput Scheduling.- 5.1.5.5 Capacity Balancing.- 5.1.5.6 Availability Check.- 5.1.5.7 Order Clearance.- 5.1.5.8 Job Shop Scheduling.- 5.1.5.9 Computer Aided Manufacturing.- 5.1.5.10 Computer Aided Quality Assurance (CAQ).- 5.1.5.11 Production Data Entry.- 5.1.5.12 Production Progress Control.- 5.1.6 Shipping.- 5.1.6.1 Assignation.- 5.1.6.2 Delivery Clearance.- 5.1.6.3 Shipping Logistics.- 5.1.6.4 Invoicing.- 5.1.7 Customer Service.- 5.1.7.1 Maintenance/Repair.- 5.1.7.2 Customer Queries.- 5.1.8 Finance.- 5.1.9 Accounting.- 5.1.9.1 Cost and Result Accounting.- 5.1.9.1.1 Cost Center Accounting.- 5.1.9.1.2 Product Cost Accounting.- 5.1.9.2 Supplier Accounts Auditing.- 5.1.9.3 General Accounting.- 5.1.9.4 Sub-Ledger Accounting.- 5.1.9.4.1 Accounts Receivable.- 5.1.9.4.2 Accounts Payable.- 5.1.10 Human Resources.- 5.1.10.1 Work Schedule Management.- 5.1.10.2 Payroll Accounting.- 5.1.10.3 Reporting Programs.- 5.1.10.4 Special Action Programs.- 5.1.10.5 Employees-Tasks-Assignments.- 5.1.11 Facility Management.- 5.1.12 An Example of a Computer-supported Planning System.- 5.1.13 Example of a Computer-supported Control System.- 5.2 Application Systems in the Services Sector.- 5.2.1 Particularities of the Services Sector.- 5.2.2 Information Systems Support of Service Processes.- 5.2.3 Marketing in the Service Process.- 5.2.3.1 Special Considerations.- 5.2.3.2 Use of the Internet.- 5.2.3.3 Micro-geographic Systems in Insurance Marketing.- 5.2.3.4 Sales Force Support in Insurance Sales.- 5.2.4 Performance Provision in the Service Process.- 5.2.4.1 Special Considerations.- 5.2.4.2 Yield-Management Systems in the Tourism Industry.- 5.2.5 Information and Advising in the Service Process.- 5.2.5.1 Special Considerations.- 5.2.5.2 Enquiry Systems in Passenger Traffic.- 5.2.5.3 Advisory Systems in Retail Sales.- 5.2.5.4 Advisory Systems in the Bank Investments Area.- 5.2.6 Agreement in the Service Process.- 5.2.6.1 Special Considerations.- 5.2.6.2 Individualized Magazine Offers.- 5.2.6.3 Securities Trading at the Electronic Stock Exchange.- 5.2.7 Settlement in the Service Process.- 5.2.7.1 Special Considerations.- 5.2.7.2 Services in the Health Care Sector.- 5.2.7.3 Awarding Bank Credit.- 5.2.7.4 Freight Forwarding.- 5.2.7.5 Services in the Hotel Business.- 5.2.8 Billing and Payment in the Service Process.- 5.2.8.1 Special Considerations.- 5.2.8.2 Point-of-Sale Billing and Payment.- 5.2.8.3 Payment with a Pre-paid Card.- 5.2.8.4 Payment with a Debit Card.- 5.2.8.5 Cashless Transaction Systems of Banks.- 5.3 Electronic Commerce.- 5.3.1 Overview.- 5.3.2 Flow of an E-Commerce Business Transaction.- 5.4 Integration of Enterprises through Supply Chain Management.- 5.5 Literature for Chapter 5.- 6 Planning, Implementation and Deployment of Application Systems.- 6.1 Fundamental Decision: Software Packages versus Individual Software.- 6.2 Structuring of Projects.- 6.2.1 System Development Life Cycle for Custom Software.- 6.2.1.1 Planning Step.- 6.2.1.2 Definition Step.- 6.2.1.3 Design Step.- 6.2.1.4 Implementation Step.- 6.2.1.5 Acceptance and Introduction Step.- 6.2.1.6 Maintenance Step.- 6.2.1.7 Life-cycle-spanning Characteristics.- 6.2.2 Prototyping for Individual Software.- 6.2.3 Phase Model for Software Packages.- 6.2.3.1 Selection and Installation.- 6.2.3.2 Adaptation and Initialization.- 6.2.3.3 Maintenance.- 6.3 Project Management.- 6.3.1 Project Organization.- 6.3.2 Project Planning and Control.- 6.4 Tools for Project Implementation.- 6.4.1 Modeling Techniques.- 6.4.1.1 Process Modeling.- 6.4.1.2 Data Modeling.- 6.4.1.3 Modeling of Functions.- 6.4.1.4 Object Modeling.- 6.4.2 Tools.- 6.4.3 Libraries.- 6.5 Literature for Chapter 6.- 7 Management Information Systems.- 7.1 Strategic Planning of Information Systems.- 7.1.1 Defining an Information Systems Strategy.- 7.1.1.1 Deriving the Information Systems Strategy from the Enterprise Strategy.- 7.1.1.2 Organizational Change through the Information Systems Strategy.- 7.1.2 Determining the Information Systems Architecture.- 7.1.3 The Selection of Information Systems Projects.- 7.1.3.1 Information Systems Project Portfolios.- 7.1.3.2 Analyses of the Profitability of Information Systems.- 7.2 Organization of Information Systems.- 7.2.1 Internal Production or External Procurement of Information Systems Performances.- 7.2.2 Placement of Information Systems in the Business Organization.- 7.2.3 Internal Organization of the Information System Area.- 7.3 Additional Management Aspects.- 7.3.1 Legal Aspects of Information Systems.- 7.3.1.1 Data Protection and Data Privacy.- 7.3.1.2 Authentication.- 7.3.1.3 Additional Legal Considerations.- 7.3.2 Professional Career Roles in Information Systems.- 7.4 Literature for Chapter 7.- Further Readings.

Product Description

Book by Wigand Rolf T Mertens Peter Bodendorf Freimut Knig

Dettagli dell?edizione

• Editore: Springer Verlag
• Data di pubblicazione: 2008
• ISBN 10: 3540003363
• ISBN 13: 9783540003366
• Rilegatura: Copertina flessibile
• Lingua: Inglese
• Numero di pagine: 240
• Redattore: Mertens Peter, Bodendorf Freimut, Konig Wolfgang, Picot Arnold, Schumann Matthias, Wigand Rolf T.
• Contatto del produttore: non disponibile