Queue Management System: Strategies for Controlling and Routing Calls in a Contact Center - Brossura
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A call center is defined as any group whose principal business activity is talking on telephone to customers or prospects. There is no doubt that call centers are today a booming sector in Pakistan and all over the world. We are here to propose the most suitable and best strategy for call center queue management. It will incorporate important features of call center queues and it will produce results that are different from those produced by the more usual models. The analytic approach is easy to apply and is used to offer some interesting insights for call center queue management. We usually come across lots of complaints from the consumer when they have to contact some representative of the company by going through hours of hold time. In this crucial hour, two things play an important role, the call management and the quality of the service. If the company will have high number of abandoned calls, it means that they have a huge number of irate customers which would really think hard before going for the same company for any kind of business next time.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Informazioni sugli autori
Murtaza Ali: He has completed his MBIT from IBIT University of the Punjab, Lahore Pakistan. He is currently working at i2c Inc. as a Chargepack Analyst. Muhammad Kamran Malik: He is currently working at PUCIT, University of the Punjab, Lahore Pakistan. His area of interest is NLP.
Murtaza Ali: He has completed his MBIT from IBIT University of the Punjab, Lahore Pakistan. He is currently working at i2c Inc. as a Chargepack Analyst. Muhammad Kamran Malik: He is currently working at PUCIT, University of the Punjab, Lahore Pakistan. His area of interest is NLP.
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
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Queue Management System
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VDM Verlag Dr. Müller, 2011
ISBN 10: 3639358422
ISBN 13: 9783639358421
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Kartoniert / Broschiert. Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Ali MurtazaMurtaza Ali: He has completed his MBIT from IBIT University of the Punjab, Lahore Pakistan. He is currently working at i2c Inc. as a Chargepack Analyst. Muhammad Kamran Malik: He is currently working at PUCIT, University . Codice articolo 4980664
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Queue Management System : Strategies for Controlling and Routing Calls in a Contact Center
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Taschenbuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - A call center is defined as any group whose principal business activity is talking on telephone to customers or prospects. There is no doubt that call centers are today a booming sector in Pakistan and all over the world. We are here to propose the most suitable and best strategy for call center queue management. It will incorporate important features of call center queues and it will produce results that are different from those produced by the more usual models. The analytic approach is easy to apply and is used to offer some interesting insights for call center queue management. We usually come across lots of complaints from the consumer when they have to contact some representative of the company by going through hours of hold time. In this crucial hour, two things play an important role, the call management and the quality of the service. If the company will have high number of abandoned calls, it means that they have a huge number of irate customers which would really think hard before going for the same company for any kind of business next time. Codice articolo 9783639358421
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Queue Management System | Strategies for Controlling and Routing Calls in a Contact Center
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Taschenbuch. Condizione: Neu. Queue Management System | Strategies for Controlling and Routing Calls in a Contact Center | Murtaza Ali (u. a.) | Taschenbuch | Englisch | VDM Verlag Dr. Müller | EAN 9783639358421 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu. Codice articolo 106968100
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