Articoli correlati a Nurses' Perceptions: Role in Service Quality and...
Sinossi
Front-line employees play an essential role in service quality and customer satisfaction; customers’ experiences and perceptions of the service they received are formed by their interactions with these employees. The purpose of this qualitative, phenomenological study was to explore registered nurses’ perceptions of their role in service quality and customer satisfaction. The findings of the study suggested that most of the registered nurses perceived that they played an essential role in service quality and customer satisfaction and confirmed that there was no set way of satisfying customers. Seven themes emerged from the data: providing efficient, effective, customer-focused care; importance of communication; importance of collaboration; importance of support of leadership; discrepancies with customer satisfaction scores; importance of customer satisfaction scores to organization’s success; and effects of staffing on customer satisfaction. The results of the study indicated that efforts should focus on individualizing the needs of customers. Service quality and customer satisfaction affect the bottomline of businesses. Read and learn more!
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Risultati della ricerca per Nurses' Perceptions: Role in Service Quality and...
Immagini fornite dal venditore
Nurses' Perceptions: Role in Service Quality and Customer Satisfaction
Print on DemandDa: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Germania
Valutazione del venditore 5 su 5 stelle
Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Front-line employees play an essential role in service quality and customer satisfaction; customers' experiences and perceptions of the service they received are formed by their interactions with these employees. The purpose of this qualitative, phenomenological study was to explore registered nurses' perceptions of their role in service quality and customer satisfaction. The findings of the study suggested that most of the registered nurses perceived that they played an essential role in service quality and customer satisfaction and confirmed that there was no set way of satisfying customers. Seven themes emerged from the data: providing efficient, effective, customer-focused care; importance of communication; importance of collaboration; importance of support of leadership; discrepancies with customer satisfaction scores; importance of customer satisfaction scores to organization's success; and effects of staffing on customer satisfaction. The results of the study indicated that efforts should focus on individualizing the needs of customers. Service quality and customer satisfaction affect the bottomline of businesses. Read and learn more! 172 pp. Englisch. Codice articolo 9783659839290
Compra nuovo
EUR 79,90
Spedizione EUR 23,00
Spedito da Germania a U.S.A.
Spedito da Germania a U.S.A.
Quantità: 2 disponibili
Immagini fornite dal venditore
Nurses Perceptions: Role in Service Quality and Customer Satisfaction
Print on DemandDa: moluna, Greven, Germania
Valutazione del venditore 5 su 5 stelle
Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Martin Vivienne M.Born to Welesley & Adassa Campbell in Jamaica who taught me that regardless of who I am, I can attain my dreams if I trusted God to help. My husband, Conrad Martin and sons, Conrad, Jr and Christopher are my inspir. Codice articolo 151429052
Compra nuovo
EUR 64,09
Spedizione EUR 48,99
Spedito da Germania a U.S.A.
Spedito da Germania a U.S.A.
Quantità: Più di 20 disponibili
Immagini fornite dal venditore
Nurses' Perceptions: Role in Service Quality and Customer Satisfaction
Da: preigu, Osnabrück, Germania
Valutazione del venditore 5 su 5 stelle
Taschenbuch. Condizione: Neu. Nurses' Perceptions: Role in Service Quality and Customer Satisfaction | Vivienne M. Martin | Taschenbuch | 172 S. | Englisch | 2016 | Scholars' Press | EAN 9783659839290 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu. Codice articolo 103633762
Compra nuovo
EUR 67,20
Spedizione EUR 70,00
Spedito da Germania a U.S.A.
Spedito da Germania a U.S.A.
Quantità: 5 disponibili
Immagini fornite dal venditore
Nurses' Perceptions: Role in Service Quality and Customer Satisfaction
Editore:
Scholars' Press Mai 2016, 2016
ISBN 10: 3659839299
ISBN 13: 9783659839290
Nuovo
Taschenbuch
Da: buchversandmimpf2000, Emtmannsberg, BAYE, Germania
Valutazione del venditore 5 su 5 stelle
Taschenbuch. Condizione: Neu. This item is printed on demand - Print on Demand Titel. Neuware -Front-line employees play an essential role in service quality and customer satisfaction; customers¿ experiences and perceptions of the service they received are formed by their interactions with these employees. The purpose of this qualitative, phenomenological study was to explore registered nurses¿ perceptions of their role in service quality and customer satisfaction. The findings of the study suggested that most of the registered nurses perceived that they played an essential role in service quality and customer satisfaction and confirmed that there was no set way of satisfying customers. Seven themes emerged from the data: providing efficient, effective, customer-focused care; importance of communication; importance of collaboration; importance of support of leadership; discrepancies with customer satisfaction scores; importance of customer satisfaction scores to organization¿s success; and effects of staffing on customer satisfaction. The results of the study indicated that efforts should focus on individualizing the needs of customers. Service quality and customer satisfaction affect the bottomline of businesses. Read and learn more!VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 172 pp. Englisch. Codice articolo 9783659839290
Compra nuovo
EUR 79,90
Spedizione EUR 60,00
Spedito da Germania a U.S.A.
Spedito da Germania a U.S.A.
Quantità: 1 disponibili
Immagini fornite dal venditore
Nurses' Perceptions: Role in Service Quality and Customer Satisfaction
Print on DemandDa: AHA-BUCH GmbH, Einbeck, Germania
Valutazione del venditore 5 su 5 stelle
Taschenbuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Front-line employees play an essential role in service quality and customer satisfaction; customers' experiences and perceptions of the service they received are formed by their interactions with these employees. The purpose of this qualitative, phenomenological study was to explore registered nurses' perceptions of their role in service quality and customer satisfaction. The findings of the study suggested that most of the registered nurses perceived that they played an essential role in service quality and customer satisfaction and confirmed that there was no set way of satisfying customers. Seven themes emerged from the data: providing efficient, effective, customer-focused care; importance of communication; importance of collaboration; importance of support of leadership; discrepancies with customer satisfaction scores; importance of customer satisfaction scores to organization's success; and effects of staffing on customer satisfaction. The results of the study indicated that efforts should focus on individualizing the needs of customers. Service quality and customer satisfaction affect the bottomline of businesses. Read and learn more! Codice articolo 9783659839290
Compra nuovo
EUR 79,90
Spedizione EUR 61,37
Spedito da Germania a U.S.A.
Spedito da Germania a U.S.A.
Quantità: 1 disponibili