Change Management: Design & Implementation of Change Management Processes - Brossura

Rehl, Rabea

 
9783836479615: Change Management: Design & Implementation of Change Management Processes
Brossura
ISBN 10: 3836479613 ISBN 13: 9783836479615
Casa editrice: VDM Verlag Dr. Müller, 2008

Sinossi

Due to the growing complexity in the Information Technology (IT) area, many companies are required to use a structured and organized procedure in the IT service management to remain competitive in business. There are already many organizations that provide standardized methods and processes. The first part of this book covers the basics. The author Rabea Rehl introduces IT service management and gives an insight into the different process models. Thereby she focuses on the Change Management and compares the different models with each other. In the second part of this book Rabea Rehl describes the design of a sample process model and how it was implemented into the browser-based software BMC Service Desk Express.This book addresses to all companies and IT managers who are planning to implement or to inform oneself of IT related Change Management.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

L'autore

Rabea Rehl, B.SC.: Course of Studies: Computer Science at Stuttgart University of Applied Science.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Editore
VDM Verlag Dr. Müller
Data di pubblicazione
2008
Lingua
Inglese
ISBN 10 
3836479613
ISBN 13 
9783836479615
Rilegatura
Copertina flessibile
Numero di pagine
56
Contatto del produttore
non disponibile
Persona responsabile
non disponibile