Articoli correlati a Measuring the service quality in Retail Stores using...
Service quality is a critical component of customer perceptions about the service. Customers perceive services in terms of its quality and how satisfied they are overall with their experiences. In retail in particular, margins are tightly squeezed and therefore customer service quality may be the key indicator of added value. RSQS is the model specifically designed to measure the service quality of Retail Stores. Using dimensions i.e., physical looks, convenience, reliability, personal interaction, problem solving and general policy, this model is used to measure service quality at SportsDirect in Wrexham. The primary or principal data collected in this study has been from two branches of SportsDirect in Wrexham. These have been collected from 300 customers using convenience sampling. From the gap score analysis carried out, it was found that, the overall service quality is low as perceived by customers in SportsDirect stores and hence no customer satisfaction is observed. Also consumers receive less than expected experience from the SportsDirect stores.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
L'autore:
Faizan Ali is a Research Scholar having a MSc in Management. His research interests include Service Quality, Service Quality Management and Customer Satisfaction.
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
- EditoreLAP LAMBERT Academic Publishing
- Data di pubblicazione2011
- ISBN 10 3845476451
- ISBN 13 9783845476452
- RilegaturaCopertina flessibile
- Numero di pagine80
Compra nuovo
Scopri di più su questo articolo
EUR 51,67
Spese di spedizione:
EUR 11,60
Da: Regno Unito a: U.S.A.
I migliori risultati di ricerca su AbeBooks
Foto dell'editore
Measuring the Service Quality in Retail Stores Using Rsqs Model
Editore:
LAP Lambert Academic Publishing
(2011)
ISBN 10: 3845476451
ISBN 13: 9783845476452
Nuovo
Brossura
Quantità: > 20
Da:
Valutazione libreria
Descrizione libro Condizione: New. PRINT ON DEMAND Book; New; Fast Shipping from the UK. No. book. Codice articolo ria9783845476452_lsuk
Compra nuovo
EUR 51,67
Convertire valuta
Foto dell'editore
Measuring the service quality in Retail Stores using RSQS Model: A case of Sportsdirect
Editore:
LAP LAMBERT Academic Publishing
(2011)
ISBN 10: 3845476451
ISBN 13: 9783845476452
Nuovo
Brossura
Quantità: > 20
Da:
Valutazione libreria
Descrizione libro Condizione: New. Codice articolo ABLING22Oct2817100620899
Compra nuovo
EUR 61,34
Convertire valuta
Foto dell'editore
Measuring the Service Quality in Retail Stores Using Rsqs Model
Editore:
LAP Lambert Academic Publishing 2011-09
(2011)
ISBN 10: 3845476451
ISBN 13: 9783845476452
Nuovo
PF
Quantità: 10
Da:
Valutazione libreria
Descrizione libro PF. Condizione: New. Codice articolo 6666-IUK-9783845476452
Compra nuovo
EUR 48,62
Convertire valuta
Immagini fornite dal venditore
Measuring the service quality in Retail Stores using RSQS Model
Editore:
LAP LAMBERT Academic Publishing Sep 2011
(2011)
ISBN 10: 3845476451
ISBN 13: 9783845476452
Nuovo
Taschenbuch
Quantità: 2
Da:
Valutazione libreria
Descrizione libro Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Service quality is a critical component of customer perceptions about the service. Customers perceive services in terms of its quality and how satisfied they are overall with their experiences. In retail in particular, margins are tightly squeezed and therefore customer service quality may be the key indicator of added value. RSQS is the model specifically designed to measure the service quality of Retail Stores. Using dimensions i.e., physical looks, convenience, reliability, personal interaction, problem solving and general policy, this model is used to measure service quality at SportsDirect in Wrexham. The primary or principal data collected in this study has been from two branches of SportsDirect in Wrexham. These have been collected from 300 customers using convenience sampling. From the gap score analysis carried out, it was found that, the overall service quality is low as perceived by customers in SportsDirect stores and hence no customer satisfaction is observed. Also consumers receive less than expected experience from the SportsDirect stores. 80 pp. Englisch. Codice articolo 9783845476452
Compra nuovo
EUR 49,00
Convertire valuta
Foto dell'editore
Measuring the service quality in Retail Stores using RSQS Model A case of Sportsdirect
Editore:
LAP LAMBERT Academic Publishing
(2011)
ISBN 10: 3845476451
ISBN 13: 9783845476452
Nuovo
PAP
Quantità: > 20
Da:
Valutazione libreria
Descrizione libro PAP. Condizione: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice articolo L0-9783845476452
Compra nuovo
EUR 75,30
Convertire valuta
Immagini fornite dal venditore
Measuring the service quality in Retail Stores using RSQS Model : A case of Sportsdirect
Editore:
LAP LAMBERT Academic Publishing
(2011)
ISBN 10: 3845476451
ISBN 13: 9783845476452
Nuovo
Taschenbuch
Quantità: 1
Da:
Valutazione libreria
Descrizione libro Taschenbuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Service quality is a critical component of customer perceptions about the service. Customers perceive services in terms of its quality and how satisfied they are overall with their experiences. In retail in particular, margins are tightly squeezed and therefore customer service quality may be the key indicator of added value. RSQS is the model specifically designed to measure the service quality of Retail Stores. Using dimensions i.e., physical looks, convenience, reliability, personal interaction, problem solving and general policy, this model is used to measure service quality at SportsDirect in Wrexham. The primary or principal data collected in this study has been from two branches of SportsDirect in Wrexham. These have been collected from 300 customers using convenience sampling. From the gap score analysis carried out, it was found that, the overall service quality is low as perceived by customers in SportsDirect stores and hence no customer satisfaction is observed. Also consumers receive less than expected experience from the SportsDirect stores. Codice articolo 9783845476452
Compra nuovo
EUR 49,00
Convertire valuta
Foto dell'editore
Measuring the service quality in Retail Stores using RSQS Model A case of Sportsdirect
Editore:
LAP LAMBERT Academic Publishing
(2011)
ISBN 10: 3845476451
ISBN 13: 9783845476452
Nuovo
PAP
Quantità: > 20
Da:
Valutazione libreria
Descrizione libro PAP. Condizione: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice articolo L0-9783845476452
Compra nuovo
EUR 54,36
Convertire valuta
Immagini fornite dal venditore
Measuring the service quality in Retail Stores using RSQS Model
Editore:
LAP LAMBERT Academic Publishing
(2011)
ISBN 10: 3845476451
ISBN 13: 9783845476452
Nuovo
Brossura
Quantità: > 20
Da:
Valutazione libreria
Descrizione libro Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Ali FaizanFaizan Ali is a Research Scholar having a MSc in Management. His research interests include Service Quality, Service Quality Management and Customer Satisfaction.Service quality is a critical component of customer perce. Codice articolo 5484288
Compra nuovo
EUR 41,05
Convertire valuta