Determinants of Customer Switching Behavior: A Study on Selected Branches of Commercial Bank - Brossura

Muche, Berihun

Brossura

ISBN 10: 3847344161 ISBN 13: 9783847344162

Casa editrice: LAP LAMBERT Academic Publishing, 2013

Riassunto

Customer retention in the banking industry is becoming extremely prevalent as it is being employed to keep existing customers from switching to other banks and to sell them more services.However, empirical studies regarding the determinants of customer switching behavior in commercial banks in Ethiopia in general and in Mekelle Town in particular is understudied. The objective of the book is,therefor, to investigate the determinants of customer switching behavior and examine the effects of price, reputation, service quality,advertisement, involuntary switching, distance and switching cost on customer decision to stay or switch their banks.To examine the relationship between dependent and independent variables and to determine the relative importance of variables, the binary logistic regression model is employed.

Su questo libro

L'autore

MBA:Studied International Business Administration at Mekelle University.He worked as promoter and organizer of cooperative society at Assosa Cooperative Promotion Office.Currently,he is a lecturer at Aksum University,Ethiopia.

Dettagli dell'edizione

• Editore: LAP LAMBERT Academic Publishing
• Data di pubblicazione: 2013
• Lingua: Inglese
• ISBN 10: 3847344161
• ISBN 13: 9783847344162
• Rilegatura: Copertina flessibile
• Numero di pagine: 84
• Contatto del produttore: non disponibile
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