This text is highly recommended for managers and serious students of quality. Major US companies issue this reference and training manual to all managers during their quality training. This volume is also very valuable as a stand-alone reference on using statistics with a business and quality perspective.
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Preface
Chapter 1: Introduction
Chapter 2: How To Obtain Data
Chapter 3: Pareto Analysis
Chapter 4: Cause-and-Effect Diagrams
Chapter 5: Histograms
Chapter 6: Scatter Diagrams
Chapter 7: Control Charts
Chapter 8: Additivity of Variances
Chapter 9: Introduction to Statistical Inference
Chapter 10: The QC Story
Epilogue
Appendix
Answers to Exercises Index
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