Articoli correlati a Interactive Voice Response System

Interactive Voice Response System - Brossura

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9786200468598: Interactive Voice Response System
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ISBN 10: 6200468591 ISBN 13: 9786200468598
Casa editrice: LAP LAMBERT Academic Publishing, 2022

Sinossi

Interactive Voice Response System (IVRS) is an automated phone system technology that allows incoming callers to access information via a voice response system of prerecorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection or speech recognition to have their call routed to specific departments or specialists. Then it performs action based on the answer of the caller through the telephone. A well designed IVR software system can help increase customer satisfaction and improve contact center operations and KPIs. In cases where a customer needs or requests to speak with a person, IVR technology can help route calls quickly and seamlessly to the best call center agent to address their inquiry. The IVR system comprises of ring detector hardware, dual tone multi frequency decoder (DTMFD), microcontroller, serial interface unit, computer and cell phone. It includes a ring detector hardware which identifies the caller and connects the identified caller to a computer.

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Editore
LAP LAMBERT Academic Publishing
Data di pubblicazione
2022
Lingua
Inglese
ISBN 10 
6200468591
ISBN 13 
9786200468598
Rilegatura
Copertina flessibile
Numero di pagine
52
Contatto del produttore
non disponibile
Persona responsabile
KreGa Onlinehandel GmbH
4950000000000
info@krega-onlinehandel.de

Birkenweg 31
Brakel
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Germania