AI Driven Service: Chatbots' Role in Enhancing Customer Satisfaction and Service Experience - Brossura

Athar Khan, Daniya; Siraj, Sadaf

Brossura

ISBN 10: 6207995341 ISBN 13: 9786207995349

Casa editrice: LAP LAMBERT Academic Publishing, 2024

Riassunto

Chatbots are being used by more and more businesses to offer 24/7 customer service to website visitors. The modern client wants to spend less time overall, thus they want to be able to contact businesses anytime, anywhere, and through any channel. To provide a positive customer experience, a chatbot must adhere to critical criteria in system quality, service quality, and information quality. Companies can change the language style of a chatbot to make it more personable. Customers are more satisfied and trusting of chatbots when they resemble humans, which increases chatbot adoption. Chatbots and consumer loyalty are certainly related in some way.Customers appreciate the convenience, promptness, and accessibility of chatbots, which contribute to their improved overall experience. The perception of empathy and care displayed by chatbots also enhances customer satisfaction. Incorporating chatbots into customer support strategies can therefore lead to increased customer loyalty.

Dettagli dell'edizione

• Editore: LAP LAMBERT Academic Publishing
• Data di pubblicazione: 2024
• Lingua: Inglese
• ISBN 10: 6207995341
• ISBN 13: 9786207995349
• Rilegatura: Copertina flessibile
• Numero di pagine: 72
• Contatto del produttore: non disponibile
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