AI in Grievance Management: Prioritizing Complaints of Indian Railways through NLP & ML - Brossura

Shah, Khushboo

Brossura

ISBN 10: 620806483X ISBN 13: 9786208064839

Casa editrice: LAP LAMBERT Academic Publishing, 2024

Riassunto

This book presents an innovative approach to improving grievance management for Indian Railways through the application of Artificial Intelligence (AI), specifically focusing on Natural Language Processing (NLP), Information Retrieval (IR), and Machine Learning (ML). Recognizing the challenges of processing vast amounts of social media content, particularly on Twitter, this research develops an automated system to identify and prioritize passenger complaints efficiently. The system classifies tweets into grievances and non-grievances, assigns priority levels, and facilitates prompt issue resolution. By implementing this AI-powered solution, Indian Railways can enhance its responsiveness to passenger concerns, streamline complaint handling, and ultimately improve the overall travel experience for millions of citizens.

Dettagli dell'edizione

• Editore: LAP LAMBERT Academic Publishing
• Data di pubblicazione: 2024
• Lingua: Inglese
• ISBN 10: 620806483X
• ISBN 13: 9786208064839
• Rilegatura: Copertina flessibile
• Numero di pagine: 316
• Contatto del produttore: non disponibile
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