9787563707928 (1 risultati)

paperback. Condizione: New. Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Paperback. Pub Date :2004-01-01 Pages: 138 Publisher: Basic information of tourism education title: Introduction to Hotel Management (secondary vocational schools. hotel service and management professional teaching books) List Price: 13 yuan: China National Tourism Administration of Personnel and Labor Education Press Secretary: Tourism Education Publication Date :2004-01-01ISBN: 9787563707928 words: Page: 138 Revision: Binding: Folio: 16 Weight: Editor's Choice in the booming tourism. as tourism is an important an integral part of the quality of hotel services increasingly important. In the hotel business process management has played an important role. Edition of the textbook emphasizes teaching and learning. learning and relationship. increase Skills. the proportion of the actual response. operating standards. simulation training content. making it both reflects the curriculum requirements and industry characteristics. and consistent with national vocational skills standards. Summary of Contents Chapter 1 Hotel Overview Learning Objectives first hotel of the meaning and role of the second generation and development process of the type and grade of the third quarter of the hotel hotel the fourth quarter of the world hotel industry status quo and development trend Section V Hotel organizational form of the fourth quarter of the industry status quo and development trends theoretical basis for the third quarter of the concept of thinking and practice Chapter 2 hotel management theory-based learning focus of the first section Hotel Management Section II Hotel Management Chapter Summary hotel hotel management system Chapter Summary command functions in the fourth quarter organizational functions in the third quarter in the planning functions of the second hotel management thinking and practice Chapter 3 hotel management functions of the learning focus of the first hotel management Hotel Management Hotel Management coordination functions Chapter 4 Chapter Summary Thinking and practice of the Festival Hotel Management control functions directly on the passenger door management knowledge Learning Objectives Section 1 Hotel Front Office Management Knowledge management knowledge the fourth quarter of Section 3 Rooms Division the passenger departments Introduction Section II directly food and beverage department the thinking and practice of management knowledge Section V Recreation Department management knowledge Section VI malls Department of Management Knowledge Chapter Summary Chapter 5 indirect customer sector management knowledge Learning Objectives Section 1 Hotel indirectly off Department Introduction Section II of hotel equipment management knowledge Section III constitutes Section II of the hotel security management knowledge Section IV Hotel Chapter 6 Chapter Summary knowledge of materials management thinking and practice in human resource management knowledge Section V Hotel hotel service quality management learning focus on the first section hotel service quality hotel service quality the characteristics of the third quarter of hotel service quality analysis section IV of hotel service quality control section V. Chapter Summary thinking and practice Postscript author abstracts preambleFour Satisfaction guaranteed,or money back.