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Handbook of Usability Testing, Second Edition, is a nuts-and-bolts guide for beginners, loaded with tips and tricks for effectively testing products of all types. From software, GUIs, and technical documentation, to medical instruments and exercise bikes, no matter what type of product, readers will learn to design and administer reliable tests to ensure that people find it easy and desirable to use. The Second Edition is fully updated---30% revised, with 100 new pages. Chapters are reorganized to reflect more current industry practices, outdated terminology is updated, and more varied examples are provided. About The Author: Jeff Rubin has more than thirty years experience as a human factors and usability research consultant and lecturer, and is a recognized authority in human-computer interaction, user and task analysis, and usability assessment techniques. A pioneer in the field of usability testing, Jeff's career began in 1973 with a staff position at Bell Laboratories' Human Performance Technology Center, home of one of the first usability testing laboratories in the United States. Since that time, Jeff has provided usability consulting for many of the world's top companies on all manner of high tech devices, stand-alone software applications, and web-based products and systems. Dana Chisnell is an independent user researcher and usability consultant operating UsabilityWorks in San Francisco, CA. She has been doing usability, user interface design, and technical communications consulting and development since 1982. She's a senior member of the Usability Professional's Association, a member of ACM SIGCHI, and a Fellow of the Society for Technical Communication. Over the course of her career, Dana has presented at more than a dozen international conferences, including many STC conferences and meetings, and developed two courses on usability methods. She has published articles in STC's journal and magazine and in other usability-related journals and magazines.
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