Working Anger: Preventing and Resolving Conflict on the Job - Brossura

Potter-Efron MSW PhD, Ronald T.

9788178220253: Working Anger: Preventing and Resolving Conflict on the Job

Brossura

ISBN 10: 8178220253 ISBN 13: 9788178220253

Casa editrice: New Age Books, 2001

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Some conflict is normal and inevitable within any organization. But too much anger and too many disagreements can't help but harm productivity and lower morale Working Anger provides guidelines for handling conflict in ways that actually improve performance and help build positive attitudes. It offers a practical, step by step program designed to help prevent unnecessary conflicts and successfully lve disagreements when they do arise. This book is for anyone who has had trouble dealing with their own frustration or who has become the target of someone else's anger at work. It's also for supervisors or managers who are interested in helping their staff get along more effectively. In a rapidly changing business climate where a new emphasis on team building has intensified the interdependency among employees, working anger is a key urce for healthy organizations and their employees.

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