Quality Management in Library and Information Science - Brossura

P. Balasubramanian; Paul John

 
9788184845150: Quality Management in Library and Information Science

Sinossi

The present book Quality Management in Library and Information Science is a valuable resource for library professionals and students pursuing LIS course. The basic purpose of this book is to assist them to develop thorough understanding of the concept and the aspects underlined in a systematic way. This is accomplished through most lucid, precise, simple and unambiguous presentation. An attempt is made to provide a concise account of different aspects of TQM. The book is divided into eight units. Contents include : Quality; Total Quality Management; Quality Gurus; Kaizen, Five S, Six Sigma and Benchmarking; Quality Control Circles (QCC) or Quality Circle (QC); Leadership; Customer Satisfaction; and Total Quality Management (TQM) in Library and Information Science.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.