Good Services: Decoding the Mystery of What Makes a Good Service - Brossura

Downe, Lou

 
9789063695439: Good Services: Decoding the Mystery of What Makes a Good Service
Brossura
ISBN 10: 9063695438 ISBN 13: 9789063695439
Casa editrice: Bis Pub, 2020

Sinossi

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but 'Good Services' is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Informazioni sugli autori

Lou Downe is Director of Design for the UK Government and was voted one of the UK's top 50 Creative Leaders by Creative Review in 2016, and one of the world's 100 most influential people in Digital Government by Apolitical in 2018.


Lou Downe is Director of Design for the UK Government and was voted one of the UK's top 50 Creative Leaders by Creative Review in 2016, and one of the world's 100 most influential people in Digital Government by Apolitical in 2018.

Dalla quarta di copertina

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Editore
Bis Pub
Data di pubblicazione
2020
Lingua
Inglese
ISBN 10 
9063695438
ISBN 13 
9789063695439
Rilegatura
Copertina flessibile
Numero edizione
1
Numero di pagine
222
Contatto del produttore
bis@bispublishers.nl
bis@bispublishers.nl

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