The purpose of the It Service Cmm® pocket guide is to provide a summary of the It Service Cmm that can be carried around for easy reference. The It Service Capability Maturity Model is a maturity growth model that can be used to improve the processe.
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Introduction
Overview of the IT service CMM
Key process areas
Using the IT service CMM
Additional information
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
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