Implementing Service And Support Management Processes: A Practical Guide - Brossura

Brossura

ISBN 10: 9077212434 ISBN 13: 9789077212431

Casa editrice: Van Haren Pub, 2005

Riassunto

This title looks at the processes of implementing and improving Service Support Centres. It fills a gap left by many standards in that it is process rather than component oriented. It is a practical guide to implementing many of the standards now being adopted by the marketplace.

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Contenuti

1: Financial and Operations Management
2: Knowledge Management
3: Configuration Management
4: Change Management
5: Release Management
6: Incident Management
7: Problem Management
8: Service Level Management
9: Capacity and Workforce Management
10: Availability Management
11: IT Service Continuity Management
12: Customer Satisfaction Measurement

Product Description

Book by Carrie HigdayKalmanowitz

Dettagli dell?edizione

• Editore: Van Haren Pub
• Data di pubblicazione: 2005
• Lingua: Inglese
• ISBN 10: 9077212434
• ISBN 13: 9789077212431
• Rilegatura: Copertina flessibile
• Numero di pagine: 430
• Redattore: Higday-Kalmanowitz Carrie, Simpson Sandra E.
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile