Foundations of IT Service Management: based on ITIL - Brossura

Bon, Jan Van

Brossura

ISBN 10: 9077212582 ISBN 13: 9789077212585

Casa editrice: Van Haren Pub, 2005

Riassunto

The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains the same chapters on Service Support, Service Delivery and Security Management as the official "Introduction to ITIL", plus a case description with questions, and an additional chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination Since no single publication can have the answers to all the questions that arise in a field so multifaceted as IT Service Management, the aim of the book is to raise key questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience.

Su questo libro

Contenuti

Introduction
Service support
service Delivery

Product Description

Book by None

Dettagli dell'edizione

• Editore: Van Haren Pub
• Data di pubblicazione: 2005
• Lingua: Inglese
• ISBN 10: 9077212582
• ISBN 13: 9789077212585
• Rilegatura: Copertina flessibile
• Numero edizione: 2
• Numero di pagine: 231
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile