Defining It Success Through The Service Catalog: A Management Guide: a practical guide about the positioning, design and deployment of an actionable catalog of IT Services - Brossura
Sinossi
The Service Catalog is a fundamental It tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value It provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: * Services are made standard and rational, leading to lower costs and increased service availability * Standard 'service products' enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning * Controls over consumption of services are enhanced * The fulfillment of It services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Contenuti
Chapter 1: Why Service Catalogs?
Chapter 2: IT Services
Chapter 3: Service Offerings, Agreements, And Service Requests
Chapter 4: Implementing SLM
Chapter 5: Defining The Business-Focussed Service Catalog
Chapter 6: A Step-By-Step Approach To IT Success
Chapter 7: Guide To Supplemental Materials
Product Description
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Defining It Success Through The Service Catalog: A Management Guide
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Defining It Success Through The Service Catalog: A Management Guide
Editore:
Rodrigo Flores (edition First Edition), 2007
ISBN 10: 9077212965
ISBN 13: 9789077212967
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Defining It Success Through The Service Catalog: A Management Guide: A Practical Guide About the Positioning, Design and Deployment of an Actionable Catalog of IT Services (Pink Elephant Guide)
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