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Sinossi
In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival. This Introduction to IT Service Management, published by itSMF-I, is based on the latest edition of the ITIL books – Version 3 and is intended to serve as: * A thorough and convenient introduction to the field of IT Service Management and a selection of the V3 core books in the IT Infrastructure Library (ITIL). * A guide to the specific processes relating to ITIL V3 and Service Management practices in general. * A guide to all the major frameworks found within this specific industry
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Contenuti
1 Introduction 2 Services and Organizations 3 IT Service Management 4 ITIL - The IT Service Lifecycle 5 Functions and Processes for IT Service Management 6 Introduction to ISO 20000 7 Standards and Frameworks related to IT Service Management
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IT Service Management - An Introduction based on ISO 20000 and ITIL V3 (English version)
Editore:
Van Haren Publishing, 2007
ISBN 10: 908753051X
ISBN 13: 9789087530518
Antico o usato
Brossura
Da: -OnTimeBooks-, Phoenix, AZ, U.S.A.
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Condizione: good. A copy that has been read, remains in good condition. All pages are intact, and the cover is intact. The spine and cover show signs of wear. Pages can include notes and highlighting and show signs of wear, and the copy can include "From the library of" labels or previous owner inscriptions. 100% GUARANTEE! Shipped with delivery confirmation, if youâre not satisfied with purchase please return item for full refund. Ships via media mail. Codice articolo OTV.908753051X.G
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IT Service Management: An Introduction Based on ISO 20000 & ITIL V3
Editore:
Van Haren Publishing, 2007
ISBN 10: 908753051X
ISBN 13: 9789087530518
Antico o usato
Paperback
Da: WorldofBooks, Goring-By-Sea, WS, Regno Unito
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Codice articolo GOR008006611
Quantità: 1 disponibili