It Service Management: An Introduction: An Introduction, Based on ISO 20000 and ITIL V3 - Brossura

Van Haren Publishing

 
9789087530518: It Service Management: An Introduction: An Introduction, Based on ISO 20000 and ITIL V3
Brossura
ISBN 10: 908753051X ISBN 13: 9789087530518
Casa editrice: Van Haren Pub, 2007

Sinossi

In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival. This Introduction to IT Service Management, published by itSMF-I, is based on the latest edition of the ITIL books – Version 3 and is intended to serve as: * A thorough and convenient introduction to the field of IT Service Management and a selection of the V3 core books in the IT Infrastructure Library (ITIL). * A guide to the specific processes relating to ITIL V3 and Service Management practices in general. * A guide to all the major frameworks found within this specific industry

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Contenuti

1 Introduction 2 Services and Organizations 3 IT Service Management 4 ITIL - The IT Service Lifecycle 5 Functions and Processes for IT Service Management 6 Introduction to ISO 20000 7 Standards and Frameworks related to IT Service Management

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Editore
Van Haren Pub
Data di pubblicazione
2007
Lingua
Inglese
ISBN 10 
908753051X
ISBN 13 
9789087530518
Rilegatura
Copertina flessibile
Numero di pagine
500
Contatto del produttore
non disponibile
Persona responsabile
non disponibile