Service Strategy based on Itil® V3: A Management Guide - Brossura

Bon, Jan Van

 
9789087531249: Service Strategy based on Itil® V3: A Management Guide
Brossura
ISBN 10: 9087531249 ISBN 13: 9789087531249
Casa editrice: Van Haren Publishing, 2008

Sinossi

Service Strategy delivers guidance with designing, developing and implementing service management as a strategic resource. The Service Strategy is critical in the context of the processes along the Itil Service Lifecycle in the Service Design, Service Transition, Service Operation, and Csi phases. A clear Service Strategy helps to ensure that an organization is equipped to manage costs and risks within the service portfolios. This management guide offers a number of guidelines that will help in setting customer- and market-oriented goals and expectations.

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Editore
Van Haren Publishing
Data di pubblicazione
2008
Lingua
Inglese
ISBN 10 
9087531249
ISBN 13 
9789087531249
Rilegatura
Copertina flessibile
Numero di pagine
180
Contatto del produttore
non disponibile
Persona responsabile
non disponibile