Service design based on ITIL V3: a management guide - Brossura

Van Bon, Jan

 
9789087531256: Service design based on ITIL V3: a management guide
Brossura
ISBN 10: 9087531257 ISBN 13: 9789087531256
Casa editrice: Van Haren Publishing, 2008

Sinossi

This Management Guide is a concise summary of the IT Service Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community.
What are the key service management processes? What is the 'lifecycle' approach?
What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered.
English version available: November 2007, Dutch, French, Japanese, Spanish, German available February 2008.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Dalla quarta di copertina

This Management Guide is a concise summary of the IT Service Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community.
What are the key service management processes? What is the 'lifecycle' approach?
What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered.
English version available: November 2007, Dutch, French, Japanese, Spanish, German available February 2008.

Dal risvolto di copertina interno

This Management Guide is a concise summary of the IT Service Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered. English version available: November 2007, Dutch, French, Japanese, Spanish, German available February 2008.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Editore
Van Haren Publishing
Data di pubblicazione
2008
Lingua
Inglese
ISBN 10 
9087531257
ISBN 13 
9789087531256
Rilegatura
Copertina flessibile
Numero edizione
1
Numero di pagine
165
Redattore
Wilkinson Jayne
Contatto del produttore
non disponibile
Persona responsabile
non disponibile