Articoli correlati a The Switching Cost Strategy: How to Make Customers...
Sinossi
Retention is easy to fake and hard to deserve. Add friction to cancellation, bury exports, punish downgrades, and churn drops - for a while. But customers notice, teams feel it, and trust erodes. The Switching Cost Strategy is a practical guide to building switching costs that customers experience as value: the calm confidence that staying is simply the best option, not the only one. Arvind Solenne reframes switching cost strategy around voluntary loyalty: loyalty built through compounding usefulness, not customer fatigue. You will learn how product integration can remove real work instead of creating dependency, how data continuity turns history into safety rather than hostage-taking, and how workflow lock-in can be earned by fitting genuine routines. The book also shows how service recovery design and support continuity shape the moment customers decide whether you are worth trusting. For product leaders, founders, marketers, and customer experience teams, this is a field manual for trust-based retention and customer retention ethics. It helps you spot resentment risk before it spreads, design fair terms and honest portability, and build community switching costs that come from belonging rather than pressure. The result is a clearer standard for what healthy retention looks like - and a blueprint for making customers stay because they want to.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Risultati della ricerca per The Switching Cost Strategy: How to Make Customers...
Foto dell'editore
Lynne Courtin salaisuus (Paperback)
Print on DemandDa: Grand Eagle Retail, Bensenville, IL, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: new. Paperback. Retention is easy to fake and hard to deserve. Add friction to cancellation, bury exports, punish downgrades, and churn drops - for a while. But customers notice, teams feel it, and trust erodes. The Switching Cost Strategy is a practical guide to building switching costs that customers experience as value: the calm confidence that staying is simply the best option, not the only one. Arvind Solenne reframes switching cost strategy around voluntary loyalty: loyalty built through compounding usefulness, not customer fatigue. You will learn how product integration can remove real work instead of creating dependency, how data continuity turns history into safety rather than hostage-taking, and how workflow lock-in can be earned by fitting genuine routines. The book also shows how service recovery design and support continuity shape the moment customers decide whether you are worth trusting. For product leaders, founders, marketers, and customer experience teams, this is a field manual for trust-based retention and customer retention ethics. It helps you spot resentment risk before it spreads, design fair terms and honest portability, and build community switching costs that come from belonging rather than pressure. The result is a clearer standard for what healthy retention looks like - and a blueprint for making customers stay because they want to. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Codice articolo 9789309879210
Compra nuovo
EUR 26,68
Spedizione gratuita
Spedito in U.S.A.
Spedito in U.S.A.
Quantità: 1 disponibili
Foto dell'editore
The Switching Cost Strategy
Print on DemandDa: PBShop.store US, Wood Dale, IL, U.S.A.
Valutazione del venditore 5 su 5 stelle
PAP. Condizione: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice articolo L0-9789309879210
Compra nuovo
EUR 26,70
Spedizione gratuita
Spedito in U.S.A.
Spedito in U.S.A.
Quantità: Più di 20 disponibili
Foto dell'editore
The Switching Cost Strategy: How to Make Customers Stay Because They Want To
Da: California Books, Miami, FL, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: New. Codice articolo I-9789309879210
Compra nuovo
EUR 24,99
Spedizione EUR 2,70
Spedito in U.S.A.
Spedito in U.S.A.
Quantità: Più di 20 disponibili
Foto dell'editore
The Switching Cost Strategy
Print on DemandDa: PBShop.store UK, Fairford, GLOS, Regno Unito
Valutazione del venditore 5 su 5 stelle
PAP. Condizione: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice articolo L0-9789309879210
Compra nuovo
EUR 24,08
Spedizione EUR 4,97
Spedito da Regno Unito a U.S.A.
Spedito da Regno Unito a U.S.A.
Quantità: Più di 20 disponibili
Foto dell'editore
Lynne Courtin salaisuus (Paperback)
Print on DemandDa: AussieBookSeller, Truganina, VIC, Australia
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: new. Paperback. Retention is easy to fake and hard to deserve. Add friction to cancellation, bury exports, punish downgrades, and churn drops - for a while. But customers notice, teams feel it, and trust erodes. The Switching Cost Strategy is a practical guide to building switching costs that customers experience as value: the calm confidence that staying is simply the best option, not the only one. Arvind Solenne reframes switching cost strategy around voluntary loyalty: loyalty built through compounding usefulness, not customer fatigue. You will learn how product integration can remove real work instead of creating dependency, how data continuity turns history into safety rather than hostage-taking, and how workflow lock-in can be earned by fitting genuine routines. The book also shows how service recovery design and support continuity shape the moment customers decide whether you are worth trusting. For product leaders, founders, marketers, and customer experience teams, this is a field manual for trust-based retention and customer retention ethics. It helps you spot resentment risk before it spreads, design fair terms and honest portability, and build community switching costs that come from belonging rather than pressure. The result is a clearer standard for what healthy retention looks like - and a blueprint for making customers stay because they want to. This item is printed on demand. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. Codice articolo 9789309879210
Compra nuovo
EUR 33,72
Spedizione EUR 33,25
Spedito da Australia a U.S.A.
Spedito da Australia a U.S.A.
Quantità: 1 disponibili
Foto dell'editore
The Switching Cost Strategy : How to Make Customers Stay Because They Want To
Print on DemandDa: AHA-BUCH GmbH, Einbeck, Germania
Valutazione del venditore 5 su 5 stelle
Taschenbuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Retention is easy to fake and hard to deserve. Add friction to cancellation, bury exports, punish downgrades, and churn drops - for a while. But customers notice, teams feel it, and trust erodes. The Switching Cost Strategy is a practical guide to building switching costs that customers experience as value: the calm confidence that staying is simply the best option, not the only one. Arvind Solenne reframes switching cost strategy around voluntary loyalty: loyalty built through compounding usefulness, not customer fatigue. You will learn how product integration can remove real work instead of creating dependency, how data continuity turns history into safety rather than hostage-taking, and how workflow lock-in can be earned by fitting genuine routines. The book also shows how service recovery design and support continuity shape the moment customers decide whether you are worth trusting. For product leaders, founders, marketers, and customer experience teams, this is a field manual for trust-based retention and customer retention ethics. It helps you spot resentment risk before it spreads, design fair terms and honest portability, and build community switching costs that come from belonging rather than pressure. The result is a clearer standard for what healthy retention looks like - and a blueprint for making customers stay because they want to. Codice articolo 9789309879210
Compra nuovo
EUR 37,70
Spedizione EUR 35,00
Spedito da Germania a U.S.A.
Spedito da Germania a U.S.A.
Quantità: 2 disponibili
Foto dell'editore
Lynne Courtin salaisuus (Paperback)
Print on DemandDa: CitiRetail, Stevenage, Regno Unito
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: new. Paperback. Retention is easy to fake and hard to deserve. Add friction to cancellation, bury exports, punish downgrades, and churn drops - for a while. But customers notice, teams feel it, and trust erodes. The Switching Cost Strategy is a practical guide to building switching costs that customers experience as value: the calm confidence that staying is simply the best option, not the only one. Arvind Solenne reframes switching cost strategy around voluntary loyalty: loyalty built through compounding usefulness, not customer fatigue. You will learn how product integration can remove real work instead of creating dependency, how data continuity turns history into safety rather than hostage-taking, and how workflow lock-in can be earned by fitting genuine routines. The book also shows how service recovery design and support continuity shape the moment customers decide whether you are worth trusting. For product leaders, founders, marketers, and customer experience teams, this is a field manual for trust-based retention and customer retention ethics. It helps you spot resentment risk before it spreads, design fair terms and honest portability, and build community switching costs that come from belonging rather than pressure. The result is a clearer standard for what healthy retention looks like - and a blueprint for making customers stay because they want to. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Codice articolo 9789309879210
Compra nuovo
EUR 29,55
Spedizione EUR 44,25
Spedito da Regno Unito a U.S.A.
Spedito da Regno Unito a U.S.A.
Quantità: 1 disponibili
Immagini fornite dal venditore
The Switching Cost Strategy | How to Make Customers Stay Because They Want To
Print on DemandDa: preigu, Osnabrück, Germania
Valutazione del venditore 5 su 5 stelle
Taschenbuch. Condizione: Neu. The Switching Cost Strategy | How to Make Customers Stay Because They Want To | Arvind Solenne | Taschenbuch | Englisch | 2026 | Mindful Pages | EAN 9789309879210 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand. Codice articolo 136761095
Compra nuovo
EUR 28,50
Spedizione EUR 70,00
Spedito da Germania a U.S.A.
Spedito da Germania a U.S.A.
Quantità: 5 disponibili