tables (illustratore). Contents Preface I Information technology in banks 1 Technology infrastructure management in banks 2020--agenda for future 2 Information technology in banks future prospects 3 Indian banking industry managing transformation through information technology 4 Empowering Indian banking through information technology emerging issues and challenges 5 Internet based banking services an empirical study 6 Transformation in Indian banks through E-banking services - an empirical study II E-delivery services in banks 7 E-banking services their future in India 8 E-delivery channels in banks-users problems with E-channels and future outlook 9 E-delivery channels based banking services - an empirical study 10 E- delivery services in banks - a new gateway for banks 11 Quality of services in E-banks and traditional banks an empirical study of employees perceptions in India Bibliography IndexFinland was the first country in the world to have taken a lead in e-banking In India it was ICICI Bank which instituted e-banking as early as 1997 under the brand name InfinityElectronic banking is a genetic term encompassing all e-delivery channels like internet banking tele-banking mobile banking etc In the changing environment banks have transformed manual business to electronic business Many products and services are delivered with the help of internet banking The customers have some opportunities to got new products and services Only those banking will survive in the future who will have adopt recent IT in day to day activitiesBanking has undergone dramatic transformation during the last one decade bringing convenience to customers and benefiting banks However the new challenges will have much more profound impact on the industry in the coming years While technology will be an enabler for the banks strategies and solutions have to be evolved based on business needs and objectives Indian banking sector has made rapid strides in reforming and aligning itself to the new competitive business environment Indian banking industry is in the midst of an IT evolution Technological infrastructure has become an indispensable part of the reforms process ins the banking system with the gradual development of sophisticated instruments and innovations in market practices In India the Reserve Bank of India RBI has taken active interest in developing appropriate technological infrastructure to facilitate market development in areas such as payment and settlement systems delivery versus payment DVP and electronic funds transfer EFTThe present book deals with the vital issues related to information technology like e-banking in India - problems and prospects e-delivery channels in banks a fresh outlook internet banking in India future outlook future outlook of ATMs in India - emerging issues and possible solutions mobile banking in India an empirical analysis banking sector reforms and performance of various bank groups a fresh outlook efficiency of banks in pre and post e-banking era-emerging issues and possible solutions profitability and productivity analysis of various bank groups in liberalization era-emerging issues ways and means to enhance bank income and reduce expenditure in the new competitive age prime determinants of efficiency of bank groups - a study pre and post e-banking period priority sector advances in banks-growth trend and emerging issues impact of e-delivery channels on the efficiency of banks-emerging issues and strategies to enhance bank efficiency jacket 274 pp. Codice articolo 98618

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