Articoli correlati a Total Quality Management: Proceedings of the first...

Total Quality Management: Proceedings of the first world congress - Brossura

Kanji, G.

 
9789401042406: Total Quality Management: Proceedings of the first world congress
Brossura
ISBN 10: 9401042403 ISBN 13: 9789401042406
Casa editrice: Springer, 2012

Sinossi

In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Contenuti

Preface. Part One: TQM Principles and Practices. Part Two: Measuring performance. Part Three: leadership and quality strategy. Part Four: quality in service. Part Five: quality systems and learning culture. Part Six: continuous improvement. Part Seven: TQ and statistical applications. Part Eight: quality in education. Part Nine: achieving excellence and benchmarking. Part Ten: world class enterprises. Part Eleven: quality culture. Index of contributors.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Editore
Springer
Data di pubblicazione
2012
Lingua
Inglese
ISBN 10 
9401042403
ISBN 13 
9789401042406
Rilegatura
Copertina flessibile
Numero di pagine
636
Contatto del produttore
non disponibile
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