ITIL® Foundation – 3 days
The purpose of the course is to ensure that students gain an understanding of the IT Processes than manage IT services from their concept stage through design and development and safely into a production environment. In ITIL these stages are known as: Service Strategy; Service Design; Service Transition; and Service Operation. Students will also appreciate the concept of continual service improvement and quality control.
You’ll learn
On successful completion of the course delegates will be able to understand:
• Service management as a practice (comprehension)
• The ITIL service lifecycle (comprehension)
• Generic concepts and definitions (awareness)
• Key principles and models (comprehension)
• Selected processes (awareness)
• Selected functions (awareness)
• Selected roles (awareness)
• Technology and architecture (awareness)
• Competence and training (awareness).
Target group
The target group of the ITIL Foundation certificate in IT Service Management is drawn from:
• Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
• IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
Certification
Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification.
Prerequisites
Candidates wishing to be trained and examined for this qualification should have a general awareness of IT and appreciation of their own business environment and should take the opportunity to do some pre-course reading focusing on the documentation provided.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
ITIL® Foundation – 3 days
The purpose of the course is to ensure that students gain an understanding of the IT Processes than manage IT services from their concept stage through design and development and safely into a production environment. In ITIL these stages are known as: Service Strategy; Service Design; Service Transition; and Service Operation. Students will also appreciate the concept of continual service improvement and quality control.
You’ll learn
On successful completion of the course delegates will be able to understand:
• Service management as a practice (comprehension)
• The ITIL service lifecycle (comprehension)
• Generic concepts and definitions (awareness)
• Key principles and models (comprehension)
• Selected processes (awareness)
• Selected functions (awareness)
• Selected roles (awareness)
• Technology and architecture (awareness)
• Competence and training (awareness).
Target group
The target group of the ITIL Foundation certificate in IT Service Management is drawn from:
• Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
• IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
Certification
Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification.
Prerequisites
Candidates wishing to be trained and examined for this qualification should have a general awareness of IT and appreciation of their own business environment and should take the opportunity to do some pre-course reading focusing on the documentation provided.
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
EUR 17,80 per la spedizione da U.S.A. a Italia
Destinazione, tempi e costiEUR 8,36 per la spedizione da Regno Unito a Italia
Destinazione, tempi e costiDa: Speedyhen, London, Regno Unito
Condizione: NEW. Codice articolo NW9789401800815
Quantità: 1 disponibili
Da: PBShop.store UK, Fairford, GLOS, Regno Unito
PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000. Codice articolo GB-9789401800815
Quantità: 1 disponibili
Da: PBShop.store US, Wood Dale, IL, U.S.A.
PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000. Codice articolo GB-9789401800815
Quantità: 1 disponibili
Da: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Irlanda
Condizione: New. . paperback. . . . . . Codice articolo V9789401800815
Quantità: 1 disponibili
Da: moluna, Greven, Germania
Kartoniert / Broschiert. Condizione: New. ITIL Foundation 3 daysThe purpose of the course is to ensure that students gain an understanding of the IT Processes than manage IT services from their concept stage through design and development and safely into a production environment. In ITIL these stag. Codice articolo 599210084
Quantità: 1 disponibili
Da: Ria Christie Collections, Uxbridge, Regno Unito
Condizione: New. In. Codice articolo ria9789401800815_new
Quantità: 1 disponibili
Da: GreatBookPricesUK, Woodford Green, Regno Unito
Condizione: New. Codice articolo 34963645-n
Quantità: 1 disponibili
Da: GreatBookPrices, Columbia, MD, U.S.A.
Condizione: New. Codice articolo 34963645-n
Quantità: 1 disponibili
Da: GreatBookPrices, Columbia, MD, U.S.A.
Condizione: As New. Unread book in perfect condition. Codice articolo 34963645
Quantità: 1 disponibili
Da: GreatBookPricesUK, Woodford Green, Regno Unito
Condizione: As New. Unread book in perfect condition. Codice articolo 34963645
Quantità: 1 disponibili