Customer Relationship Management: Student Courseware : Course, Certifed E-Business Associate-Exam 212-16 - Rilegato

Ec-Council

Rilegato

ISBN 10: 9810481624 ISBN 13: 9789810481629

Casa editrice: Osb Pub Pte Ltd, 2003

Riassunto

"The relationship between suppliers, technology, and customers is explained in this guide to customer relationship management. Advice is provided on how to acquire and retain customers by leveraging the latest advanced technologies and how to maintain a customer service support center in an e-business environment. Customer lifecycle management and lifetime value, customer strategy, and building a business case for customer relationship management are discussed. This book will prepare managers for the EC-Council CRM exam 212-16."

Su questo libro

Product Description

Book by ECCouncil

Dettagli dell'edizione

• Editore: Osb Pub Pte Ltd
• Data di pubblicazione: 2003
• Lingua: Inglese
• ISBN 10: 9810481624
• ISBN 13: 9789810481629
• Rilegatura: Copertina rigida
• Numero di pagine: 490
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile