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Sinossi
Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.
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L'autore
Ron Kaufman is author of the New York Times and USA Today bestseller, Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet. For more than two decades, Ron has helped companies on every continent build a culture of uplifting service that delivers real business results year after year. Making transformation his mission, Ron is one of the world's most sought-after educators, consultants, thought leaders, and customer service speakers in achieving superior service. Ron works with a successful clientele of government agencies and multinational corporations. He delivers powerful insights and global best practices enabling organizations to gain a sustainable advantage through service. Ron's methodology is easily customized to suit the unique needs of each organization, including all departments and team members from leadership to frontline. Ron is a columnist at Bloomberg BusinessWeek. He is the author of fifteen books on service, business, and inspiration. He has been featured in the Wall Street Journal, the New York Times, and USA Today.
Product Description
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- EditoreKaufman Professional Services
- Data di pubblicazione2002
- ISBN 10 9810529597
- ISBN 13 9789810529598
- RilegaturaCopertina flessibile
- LinguaInglese
- Numero di pagine318
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Action Steps: Strategies and Action Steps to Delight Your Customers Now! (Up! Your Service)
Editore:
Kaufman Professional Services, 2002
ISBN 10: 9810529597
ISBN 13: 9789810529598
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Paperback
Da: WorldofBooks, Goring-By-Sea, WS, Regno Unito
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Codice articolo GOR003476838
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Action Steps: Strategies and Action Steps to Delight Your Customers Now! (Up! Your Service)
Editore:
Kaufman Professional Services, 2002
ISBN 10: 9810529597
ISBN 13: 9789810529598
Antico o usato
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Da: WeBuyBooks, Rossendale, LANCS, Regno Unito
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Condizione: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Signed by Author(Unverified). Codice articolo wbs9346631928
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Up! Your Service Action Steps : Strategies and Action Steps to Delight Your Customers Now!
Editore:
Kaufman Professional Services, 2002
ISBN 10: 9810529597
ISBN 13: 9789810529598
Antico o usato
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Da: Better World Books: West, Reno, NV, U.S.A.
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Condizione: Good. Used book that is in clean, average condition without any missing pages. Codice articolo 51323616-75
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Up! Your Service Action Steps : Strategies and Action Steps to Delight Your Customers Now!
Editore:
Kaufman Professional Services, 2002
ISBN 10: 9810529597
ISBN 13: 9789810529598
Antico o usato
Brossura
Da: Better World Books, Mishawaka, IN, U.S.A.
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Condizione: Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Codice articolo GRP80294413
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Foto dell'editore
Up! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!
Editore:
Kaufman Professional Services, 2002
ISBN 10: 9810529597
ISBN 13: 9789810529598
Antico o usato
Paperback
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.55. Codice articolo G9810529597I4N10
Quantità: 1 disponibili
Foto dell'editore
Up! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!
Editore:
Kaufman Professional Services, 2002
ISBN 10: 9810529597
ISBN 13: 9789810529598
Antico o usato
Paperback
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.55. Codice articolo G9810529597I4N00
Quantità: 1 disponibili
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Up! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!
Da: AwesomeBooks, Wallingford, Regno Unito
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Paperback. Condizione: Very Good. Up! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now! This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 7719-9789810529598
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Up! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!
Da: Bahamut Media, Reading, Regno Unito
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Paperback. Condizione: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 6545-9789810529598
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Up! Your Service Action Steps. Strategies and Action Steps to Delight Your Customers Now. Signed by Ron Kaufman.
Editore:
AUFMAN PROFESSIONAL SERV, 2005
ISBN 10: 9810529597
ISBN 13: 9789810529598
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Da: Sigrun Wuertele buchgenie_de, Altenburg, Germania
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Condizione: Wie neu - gebraucht. Broschiert Sehr guter Zustand Up! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now! Signed by the author Zustand: 5, Wie neu - gebraucht, Broschiert AUFMAN PROFESSIONAL SERV , 2005 , Up! Your Service Action Steps. Strategies and Action Steps to Delight Your Customers Now. Signed by Ron Kaufman., Ron Kaufman. Signed. Codice articolo BU366842
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