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Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.
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Informazioni sull?autore
Ron Kaufman is author of the New York Times and USA Today bestseller, Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet. For more than two decades, Ron has helped companies on every continent build a culture of uplifting service that delivers real business results year after year. Making transformation his mission, Ron is one of the world's most sought-after educators, consultants, thought leaders, and customer service speakers in achieving superior service. Ron works with a successful clientele of government agencies and multinational corporations. He delivers powerful insights and global best practices enabling organizations to gain a sustainable advantage through service. Ron's methodology is easily customized to suit the unique needs of each organization, including all departments and team members from leadership to frontline. Ron is a columnist at Bloomberg BusinessWeek. He is the author of fifteen books on service, business, and inspiration. He has been featured in the Wall Street Journal, the New York Times, and USA Today.
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Action Steps: Strategies and Action Steps to Delight Your Customers Now! (Up! Your Service)
Editore:
Kaufman Professional Services, 2002
ISBN 10: 9810529597
ISBN 13: 9789810529598
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Da: WeBuyBooks, Rossendale, LANCS, Regno Unito
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Condizione: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Signed by Author(Unverified). Codice articolo wbs9346631928
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Action Steps: Strategies and Action Steps to Delight Your Customers Now! (Up! Your Service)
Editore:
Kaufman Professional Services, 2002
ISBN 10: 9810529597
ISBN 13: 9789810529598
Antico o usato
Paperback
Da: WorldofBooks, Goring-By-Sea, WS, Regno Unito
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Paperback. Condizione: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Codice articolo GOR003476838
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Up! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!
Editore:
Kaufman Professional Services, 2002
ISBN 10: 9810529597
ISBN 13: 9789810529598
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Paperback
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Paperback. Condizione: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.55. Codice articolo G9810529597I4N10
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Up! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!
Editore:
Kaufman Professional Services 01/03/2002, 2002
ISBN 10: 9810529597
ISBN 13: 9789810529598
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Da: Bahamut Media, Reading, Regno Unito
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Condizione: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Codice articolo 6545-9789810529598
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Up! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!
Editore:
Kaufman Professional Services 01/03/2002, 2002
ISBN 10: 9810529597
ISBN 13: 9789810529598
Antico o usato
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Da: AwesomeBooks, Wallingford, Regno Unito
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Condizione: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Codice articolo 7719-9789810529598
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Up! Your Service Action Steps : Strategies and Action Steps to Delight Your Customers Now!
Editore:
Kaufman Professional Services, 2002
ISBN 10: 9810529597
ISBN 13: 9789810529598
Antico o usato
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Da: Better World Books: West, Reno, NV, U.S.A.
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Condizione: Good. Used book that is in clean, average condition without any missing pages. Codice articolo 51323616-75
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Up! Your Service Action Steps : Strategies and Action Steps to Delight Your Customers Now!
Editore:
Kaufman Professional Services, 2002
ISBN 10: 9810529597
ISBN 13: 9789810529598
Antico o usato
Brossura
Da: Better World Books, Mishawaka, IN, U.S.A.
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Condizione: Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Codice articolo GRP80294413
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Foto dell'editore
Up! Your Service Action Steps : Strategies and Action Steps to Delight Your Customers Now!
Editore:
Kaufman Professional Services, 2002
ISBN 10: 9810529597
ISBN 13: 9789810529598
Antico o usato
Brossura
Da: Better World Books: West, Reno, NV, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Codice articolo 48604240-6
Quantità: 1 disponibili