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The Experience Engine: Reinventing Business Through Radical Customer Empathy: Building Products People Remember, Love, and Recommend - Brossura
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The Experience Engine: Reinventing Business Through Radical Customer Empathy
By William Ferrier Jr
What if your product isn’t broken—but your perspective is?
In today’s crowded, fast-moving market, features alone don’t win. Feelings do.
The Experience Engine reveals a bold new approach to business innovation—one that puts customer emotion, memory, and behavior at the heart of product strategy.
Written by a leader who’s redesigned justice systems, led global tech marketing, and built products that users swear they helped create, this book is part playbook, part manifesto. It shows how to design experiences that stick, scale, and matter.
Inside, you’ll learn how to:
Prototype not just functionality, but feeling
Use immersive empathy to uncover what your users can’t articulate
Make unforgettable first impressions in five seconds or less
Turn skeptics into advocates through co-creation
Build organizations that treat experience as strategy—not decoration
Whether you’re designing software, leading a team, or reshaping a brand, The Experience Engine will change how you think, build, and lead.
This isn’t about what your product does. It’s about how your product makes people feel. And that’s what changes everything.
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The Experience Engine : Reinventing Business Through Radical Customer Empathy: Building Products People Remember, Love, and Recommend
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Taschenbuch. Condizione: Neu. Neuware - Book descriptionMost companies say they put customers first. Few build the machine that actually does it.The Experience Engine is a field guide for leaders who want customer understanding to change real decisions: what to build, what to refuse, how to price, when to scale, and when to stop. It begins with a simple discipline: listen until you understand the problem better than the customer can describe it. It then follows that understanding through every part of the business, from strategy and pricing to distribution, retention, culture, and AI.Inside, you will learn how to: - Find the problems customers already pay to work around, and tell real demand from polite interest- Design experiences around the moments that change what customers believe- See why better products still fail to get adopted, and how to clear the path- Treat customer trust as an asset you can earn, spend, and lose- Use AI to multiply your team's judgment without giving up accountability- Build an operating rhythm that keeps customer truth in front of decision makersThe book teaches through practice, not theory. You will follow Meridian, a fictional insurance software company, through nine Decision Labs, from a twelve-person startup to a company whose own organization becomes the constraint. Fifteen Field Evidence sections test the ideas against documented events at companies including Netflix, Atlassian, Unity, CrowdStrike, Zillow, Sonos, Klarna, and Salesforce. Every chapter ends with a decision rule and a field exercise, and a toolkit of 28 one-page templates helps you apply each idea to your own product.Written for product managers stepping into broader roles, and for the founders and executives who work with them, The Experience Engine shows how deep customer empathy becomes a business advantage when it is built into how a company decides. Codice articolo 9798285027133
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Paperback. Condizione: new. Paperback. Book descriptionMost companies say they put customers first. Few build the machine that actually does it.The Experience Engine is a field guide for leaders who want customer understanding to change real decisions: what to build, what to refuse, how to price, when to scale, and when to stop. It begins with a simple discipline: listen until you understand the problem better than the customer can describe it. It then follows that understanding through every part of the business, from strategy and pricing to distribution, retention, culture, and AI.Inside, you will learn how to: Find the problems customers already pay to work around, and tell real demand from polite interestDesign experiences around the moments that change what customers believeSee why better products still fail to get adopted, and how to clear the pathTreat customer trust as an asset you can earn, spend, and loseUse AI to multiply your team's judgment without giving up accountabilityBuild an operating rhythm that keeps customer truth in front of decision makersThe book teaches through practice, not theory. You will follow Meridian, a fictional insurance software company, through nine Decision Labs, from a twelve-person startup to a company whose own organization becomes the constraint. Fifteen Field Evidence sections test the ideas against documented events at companies including Netflix, Atlassian, Unity, CrowdStrike, Zillow, Sonos, Klarna, and Salesforce. Every chapter ends with a decision rule and a field exercise, and a toolkit of 28 one-page templates helps you apply each idea to your own product.Written for product managers stepping into broader roles, and for the founders and executives who work with them, The Experience Engine shows how deep customer empathy becomes a business advantage when it is built into how a company decides. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Codice articolo 9798285027133
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