Sinossi
Customers can be challenging. Yet, outstanding customer service creates the magic of business and often personal success. Sid and Fran have detailed a very practical volume. Readers learn how to embrace all customers, difficult and otherwise. A common byproduct is that people using these techniques will actually have more fun at work. Rich with examples, the book engages the reader in difficult puzzles where customers are too often lost, The authors reframe these enigmas with a twist that not only creates avid repeat customers but brings a smile to the service provider. The book is designed to be a handy toolbox for front-line workers and can serve as a basis for training exercises for managers of
workers in regular contact with customers.
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Hugging a Porcupine (Paperback)
Print on DemandDa: Grand Eagle Retail, Bensenville, IL, U.S.A.
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Paperback. Condizione: new. Madison, Edmond (illustratore). Paperback. Customers can be challenging. Yet, outstanding customer service creates the magic of business and often personal success. Sid and Fran have detailed a very practical volume. Readers learn how to embrace all customers, difficult and otherwise. A common byproduct is that people using these techniques will actually have more fun at work. Rich with examples, the book engages the reader in difficult puzzles where customers are too often lost, The authors reframe these enigmas with a twist that not only creates avid repeat customers but brings a smile to the service provider. The book is designed to be a handy toolbox for front-line workers and can serve as a basis for training exercises for managers ofworkers in regular contact with customers. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Codice articolo 9798373186513
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Hugging a Porcupine
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PAP. Condizione: New. Madison, Edmond (illustratore). New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice articolo L0-9798373186513
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Hugging a Porcupine
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PAP. Condizione: New. Madison, Edmond (illustratore). New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice articolo L0-9798373186513
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Hugging a Porcupine: Reframing Customer Service
Da: Chiron Media, Wallingford, Regno Unito
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Hugging a Porcupine: Reframing Customer Service
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Hugging a Porcupine (Paperback)
Print on DemandDa: CitiRetail, Stevenage, Regno Unito
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: new. Madison, Edmond (illustratore). Paperback. Customers can be challenging. Yet, outstanding customer service creates the magic of business and often personal success. Sid and Fran have detailed a very practical volume. Readers learn how to embrace all customers, difficult and otherwise. A common byproduct is that people using these techniques will actually have more fun at work. Rich with examples, the book engages the reader in difficult puzzles where customers are too often lost, The authors reframe these enigmas with a twist that not only creates avid repeat customers but brings a smile to the service provider. The book is designed to be a handy toolbox for front-line workers and can serve as a basis for training exercises for managers ofworkers in regular contact with customers. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Codice articolo 9798373186513
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