Always On: Seamless Support Around the Clock - Brossura

Jayashankar Lingaiah

 
9798895448236: Always On: Seamless Support Around the Clock
Brossura
ISBN 13: 9798895448236
Casa editrice: Notion Press, 2024

Sinossi

A handy guide for IT Service Desk Analysts, Managers, and infra leaders who are part of IT support service. This book contains building blocks, and detailed steps to build and manage a strong service desk team for exceptional customer service. Emphasis on continuous learning through regular training, knowledge sharing, and focusing on motivation and well-being of the employees with real-time scenarios on various processes.
Salient Features:
Service Desk Fundamentals
Processes (Incident Management, Problem Management, Access Management and Request fulfillment)
Service Desk Metrics and KPIs
Setting Up and Managing the service desk team
Processes and best practices
Continuous Improvement and Learning
Challenges and effective management
Case studies

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Editore
Notion Press
Data di pubblicazione
2024
Lingua
Inglese
ISBN 13 
9798895448236
Rilegatura
Copertina flessibile
Numero di pagine
228
Contatto del produttore
non disponibile
Persona responsabile
non disponibile