Articoli correlati a 100% Customer Delight: Creating Operations Excellence...
100% Customer Delight: Creating Operations Excellence That Delivers Promised Results Every Time - Rilegato
Sinossi
Tired of apologizing to your customers and correcting your employees? Discover a proven path to delighting customers - EVERY TIME, that also sets your employees up for 100% success.
In 100% Customer Delight, David McClaskey-one of America's most accomplished operations excellence leaders-reveals the proven path any service organization can follow to deliver its products and services 100% right, 100% of the time, under 100% of conditions.
Drawing on fifty years of experience and landmark work with Baldrige Award-winning organizations such as The Ritz-Carlton Hotel Company, McClaskey presents a clear, actionable roadmap for shifting from ordinary performance to extraordinary results. Perfect for leaders of restaurants, hotels, convenience stores, utilities, retail, local governments, and any business that relies on frontline teams, this book stands alongside classics like The Effortless Experience, Atomic Habits, and The Toyota Way as an essential guide to consistent excellence.
You'll learn how to:
- Implement the McClaskey(R) Triple 100(R) Path to Excellence that takes your organization from ordinary to extraordinary operations that delight customers - every time
- Create processes that remove ambiguity and deliver 100% to brand requirements
- Build accountability and clarity into every role and process
- Set employees up for 100% success, which results in pride, ownership, and less turnover
- Lead with purpose, standards, and respect
- Achieve sustainable, repeatable, scalable, and measurable results
With real-world examples and step-by-step methods used by top-performing organizations, 100% Customer Delight shows leaders exactly how to deliver the experience they promise-every customer, every shift, every day.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Risultati della ricerca per 100% Customer Delight: Creating Operations Excellence...
Foto dell'editore
100% Customer Delight: Creating Operations Excellence That Delivers Promised Results Every Time
Da: GreatBookPrices, Columbia, MD, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: As New. Unread book in perfect condition. Codice articolo 53301483
Compra usato
EUR 27,27
Spedizione EUR 2,35
Spedito in U.S.A.
Spedito in U.S.A.
Quantità: Più di 20 disponibili
Foto dell'editore
100% Customer Delight: Creating Operations Excellence That Delivers Promised Results Every Time
Da: GreatBookPrices, Columbia, MD, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: New. Codice articolo 53301483-n
Compra nuovo
EUR 28,74
Spedizione EUR 2,35
Spedito in U.S.A.
Spedito in U.S.A.
Quantità: Più di 20 disponibili
Foto dell'editore
100% Customer Delight: Creating Operations Excellence That Delivers Promised Results Every Time
Da: California Books, Miami, FL, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: New. Codice articolo I-9798900570075
Compra nuovo
EUR 28,42
Spedizione EUR 2,67
Spedito in U.S.A.
Spedito in U.S.A.
Quantità: Più di 20 disponibili
Foto dell'editore
100% Customer Delight
Print on DemandDa: PBShop.store US, Wood Dale, IL, U.S.A.
Valutazione del venditore 5 su 5 stelle
HRD. Condizione: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice articolo L1-9798900570075
Compra nuovo
EUR 34,51
Spedizione gratuita
Spedito in U.S.A.
Spedito in U.S.A.
Quantità: Più di 20 disponibili
Foto dell'editore
100% Customer Delight
Print on DemandDa: PBShop.store UK, Fairford, GLOS, Regno Unito
Valutazione del venditore 5 su 5 stelle
HRD. Condizione: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice articolo L1-9798900570075
Compra nuovo
EUR 29,55
Spedizione EUR 7,04
Spedito da Regno Unito a U.S.A.
Spedito da Regno Unito a U.S.A.
Quantità: Più di 20 disponibili
Immagini fornite dal venditore
100% Customer Delight
Da: Rarewaves.com USA, London, LONDO, Regno Unito
Valutazione del venditore 5 su 5 stelle
Hardback. Condizione: New. Codice articolo LU-9798900570075
Compra nuovo
EUR 36,78
Spedizione gratuita
Spedito da Regno Unito a U.S.A.
Spedito da Regno Unito a U.S.A.
Quantità: Più di 20 disponibili
Foto dell'editore
100% Customer Delight: Creating Operations Excellence That Delivers Promised Results Every Time
Da: GreatBookPricesUK, Woodford Green, Regno Unito
Valutazione del venditore 5 su 5 stelle
Condizione: New. Codice articolo 53301483-n
Compra nuovo
EUR 29,53
Spedizione EUR 17,99
Spedito da Regno Unito a U.S.A.
Spedito da Regno Unito a U.S.A.
Quantità: Più di 20 disponibili
Foto dell'editore
100% Customer Delight: Creating Operations Excellence That Delivers Promised Results Every Time
Da: GreatBookPricesUK, Woodford Green, Regno Unito
Valutazione del venditore 5 su 5 stelle
Condizione: As New. Unread book in perfect condition. Codice articolo 53301483
Compra usato
EUR 31,79
Spedizione EUR 17,99
Spedito da Regno Unito a U.S.A.
Spedito da Regno Unito a U.S.A.
Quantità: Più di 20 disponibili
Foto dell'editore
100% Customer Delight (Hardcover)
Print on DemandDa: CitiRetail, Stevenage, Regno Unito
Valutazione del venditore 5 su 5 stelle
Hardcover. Condizione: new. Hardcover. Tired of apologizing to your customers and correcting your employees? Discover a proven path to delighting customers - EVERY TIME, that also sets your employees up for 100% success.In 100% Customer Delight, David McClaskey-one of America's most accomplished operations excellence leaders-reveals the proven path any service organization can follow to deliver its products and services 100% right, 100% of the time, under 100% of conditions.Drawing on fifty years of experience and landmark work with Baldrige Award-winning organizations such as The Ritz-Carlton Hotel Company, McClaskey presents a clear, actionable roadmap for shifting from ordinary performance to extraordinary results. Perfect for leaders of restaurants, hotels, convenience stores, utilities, retail, local governments, and any business that relies on frontline teams, this book stands alongside classics like The Effortless Experience, Atomic Habits, and The Toyota Way as an essential guide to consistent excellence.You'll learn how to: Implement the McClaskey(R) Triple 100(R) Path to Excellence that takes your organization from ordinary to extraordinary operations that delight customers - every timeCreate processes that remove ambiguity and deliver 100% to brand requirementsBuild accountability and clarity into every role and processSet employees up for 100% success, which results in pride, ownership, and less turnoverLead with purpose, standards, and respectAchieve sustainable, repeatable, scalable, and measurable resultsWith real-world examples and step-by-step methods used by top-performing organizations, 100% Customer Delight shows leaders exactly how to deliver the experience they promise-every customer, every shift, every day. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Codice articolo 9798900570075
Compra nuovo
EUR 33,96
Spedizione EUR 44,38
Spedito da Regno Unito a U.S.A.
Spedito da Regno Unito a U.S.A.
Quantità: 1 disponibili
Immagini fornite dal venditore
100% Customer Delight : Creating Operations Excellence That Delivers Promised Results Every Time
Print on DemandDa: AHA-BUCH GmbH, Einbeck, Germania
Valutazione del venditore 5 su 5 stelle
Buch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Tired of apologizing to your customers and correcting your employees Discover a proven path to delighting customers - EVERY TIME, that also sets your employees up for 100% success.In 100% Customer Delight, David McClaskey-one of America's most accomplished operations excellence leaders-reveals the proven path any service organization can follow to deliver its products and services 100% right, 100% of the time, under 100% of conditions.Drawing on fifty years of experience and landmark work with Baldrige Award-winning organizations such as The Ritz-Carlton Hotel Company, McClaskey presents a clear, actionable roadmap for shifting from ordinary performance to extraordinary results. Perfect for leaders of restaurants, hotels, convenience stores, utilities, retail, local governments, and any business that relies on frontline teams, this book stands alongside classics like The Effortless Experience, Atomic Habits, and The Toyota Way as an essential guide to consistent excellence.You'll learn how to:Implement the McClaskey® Triple 100® Path to Excellence that takes your organization from ordinary to extraordinary operations that delight customers - every timeCreate processes that remove ambiguity and deliver 100% to brand requirementsBuild accountability and clarity into every role and processSet employees up for 100% success, which results in pride, ownership, and less turnoverLead with purpose, standards, and respectAchieve sustainable, repeatable, scalable, and measurable resultsWith real-world examples and step-by-step methods used by top-performing organizations, 100% Customer Delight shows leaders exactly how to deliver the experience they promise-every customer, every shift, every day. Codice articolo 9798900570075
Compra nuovo
EUR 46,73
Spedizione EUR 35,00
Spedito da Germania a U.S.A.
Spedito da Germania a U.S.A.
Quantità: 2 disponibili