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This Call May Be Monitored: What Eavesdropping on Corporate America Taught Me About Business and Life - Rilegato
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Over thirty-plus years, Tom Vander Well has analyzed more than 100,000 recorded business phone calls. He has heard the exact moments when trust is built-or broken-between clients and their customers.
It wasn't the career he expected, but he discovered it was right.
Sitting between front-line representatives and executive leadership, Tom found himself "the man in the middle," translating customer conversations into insights leaders can act on-and succeed. In this book, you will learn how to:
- Close the gap between customer expectations and team performance
- Turn front-line insight into executive action
- Build systems that measure what truly matters
- Lead with accountability, clarity, and care
Excellence is not created by technology, dashboards or flavor-of-the-month initiatives. It is built through intentional systems, honest measurement, and leadership willing to listen.
Over 100,000 phone calls taught Tom the way of success. Not just in business, but in everyday life and relationships.
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This Call May Be Monitored: What Eavesdropping on Corporate America Taught Me About Business and Life
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Hardcover. Condizione: new. Hardcover. Over thirty-plus years, Tom Vander Well has analyzed more than 100,000 recorded business phone calls. He has heard the exact moments when trust is built-or broken-between clients and their customers.It wasn't the career he expected, but he discovered it was right.Sitting between front-line representatives and executive leadership, Tom found himself "the man in the middle," translating customer conversations into insights leaders can act on-and succeed. In this book, you will learn how to: Close the gap between customer expectations and team performanceTurn front-line insight into executive actionBuild systems that measure what truly mattersLead with accountability, clarity, and careExcellence is not created by technology, dashboards or flavor-of-the-month initiatives. It is built through intentional systems, honest measurement, and leadership willing to listen.Over 100,000 phone calls taught Tom the way of success. Not just in business, but in everyday life and relationships. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Codice articolo 9798903430055
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This Call May Be Monitored : What Eavesdropping on Corporate America Taught Me About Business and Life
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Buch. Condizione: Neu. Neuware - Over thirty-plus years, Tom Vander Well has analyzed more than 100,000 recorded business phone calls. He has heard the exact moments when trust is built-or broken-between clients and their customers.It wasn't the career he expected, but he discovered it was right.Sitting between front-line representatives and executive leadership, Tom found himself 'the man in the middle,' translating customer conversations into insights leaders can act on-and succeed. In this book, you will learn how to: - Close the gap between customer expectations and team performance- Turn front-line insight into executive action- Build systems that measure what truly matters- Lead with accountability, clarity, and careExcellence is not created by technology, dashboards or flavor-of-the-month initiatives. It is built through intentional systems, honest measurement, and leadership willing to listen.Over 100,000 phone calls taught Tom the way of success. Not just in business, but in everyday life and relationships. Codice articolo 9798903430055
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