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The Book of Customer Service: A No-Nonsense Guide to Earning Trust and Keeping Customers Coming Back - Brossura
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Great service isn’t complicated — it’s just rare.
In The Book of Customer Service, Daniel Brewer shows you the simple moves, small fixes, and smart habits that turn everyday interactions into unforgettable experiences. No scripts. No gimmicks. Just results.
Warning: Reading this book may cause sudden bursts of “Why didn’t I do this sooner?”
Most customer service books are written by people who haven’t served a customer in years. This one isn’t. In The Book of Customer Service, Daniel Brewer shares real stories, hard-earned lessons, and a few “don’t try this at home” moments from decades on the front lines.
You’ll learn how to:
- Spot the tiny fixes that make customers fall in love with you
- Handle complaints without sounding like a corporate robot
- Earn loyalty without coupons, gimmicks, or groveling
- Turn awkward moments into memorable ones
- Survive (and even enjoy) working with that customer
- Leave people thinking, I have to tell someone about this place
Short on theory. Big on results. And with just enough humor to keep you turning the page.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
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The Book of Customer Service: A No-Nonsense Guide to Earning Trust and Keeping Customers Coming Back
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The Book of Customer Service
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The Book of Customer Service
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The Book of Customer Service
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The Book of Customer Service
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Taschenbuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Excellent service isn't complicated - it's just rare.In The Book of Customer Service, Daniel Brewer shows you the simple moves, minor fixes, and smart habits that turn everyday interactions into unforgettable experiences. No scripts. No gimmicks. Just results.Warning: Reading this book may cause sudden bursts of 'Why didn't I do this sooner 'Most customer service books are written by people who haven't served a customer in years. This one isn't. In The Book of Customer Service, Daniel Brewer shares real stories, hard-earned lessons, and a few 'don't try this at home' moments from decades on the front lines.You'll learn how to:Spot the tiny fixes that make customers fall in love with youHandle complaints without sounding like a corporate robotEarn loyalty without coupons, gimmicks, or grovelingTurn awkward moments into memorable onesSurvive (and even enjoy) working with that customerLeave people thinking, I have to tell someone about this placeShort on theory. Big on results. And with just enough humor to keep you turning the page. Codice articolo 9798999167903
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The Book of Customer Service (Paperback)
Print on DemandDa: CitiRetail, Stevenage, Regno Unito
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Paperback. Condizione: new. Paperback. Excellent service isn't complicated - it's just rare.In The Book of Customer Service, Daniel Brewer shows you the simple moves, minor fixes, and smart habits that turn everyday interactions into unforgettable experiences. No scripts. No gimmicks. Just results.Warning: Reading this book may cause sudden bursts of "Why didn't I do this sooner?"Most customer service books are written by people who haven't served a customer in years. This one isn't. In The Book of Customer Service, Daniel Brewer shares real stories, hard-earned lessons, and a few "don't try this at home" moments from decades on the front lines.You'll learn how to: Spot the tiny fixes that make customers fall in love with youHandle complaints without sounding like a corporate robotEarn loyalty without coupons, gimmicks, or grovelingTurn awkward moments into memorable onesSurvive (and even enjoy) working with that customerLeave people thinking, I have to tell someone about this placeShort on theory. Big on results. And with just enough humor to keep you turning the page. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Codice articolo 9798999167903
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