Service Unscripted: Improv Rules for Real-World Success - Brossura

Leeson NV, Daniel A

 
9798999212740: Service Unscripted: Improv Rules for Real-World Success
Brossura
ISBN 13: 9798999212740
Casa editrice: Unscripted LLC, 2025

Sinossi

Customer service isn’t a script. It’s a scene—and business is always live.

In Service Unscripted, hospitality expert and improv performer Daniel A. Leeson delivers a transformative guide to navigating real-world business interactions through the lens of improvisation. With experience spanning hotels, restaurants, call centers, and immersive entertainment, Leeson shares how improv principles like “Yes, and…”, “Make your partner look good”, and “Be willing to fail” can turn unpredictable moments—whether with customers, coworkers, or clients—into opportunities for trust, clarity, and impact.

Whether you lead a team, serve guests, or run a business, this book will sharpen your ability to stay present, respond with agility, and connect with intention. With true stories, tactical tools, and psychological insights, Service Unscripted is your playbook for leading every conversation like it matters—because it does.

Lights up. Scene on. Let’s improvise.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Editore
Unscripted LLC
Data di pubblicazione
2025
Lingua
Inglese
ISBN 13 
9798999212740
Rilegatura
Copertina flessibile
Numero di pagine
233
Contatto del produttore
Manufactured by Amazon on behalf of the author
https://www.amazon.it/hz/contact-us

c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy
Luxembourg
L-1855
Lussemburgo