Part One Introduction to Medical Assisting
Section 1 Foundations and Principles
1 The Profession of Medical Assisting
2 Types of Medical Practice
3 Legal and Ethical Issues in Medical Practice, Including HIPAA
4 Communication With Patients, Families, and Coworkers
Part Two Administrative Medical Assisting
Section 1 Office Work
5 Using and Maintaining Office Equipment
6 Using Computers in the Office
7 Managing Correspondence and Mail
8 Managing Office Supplies
9 Maintaining Patient Records
10 Managing the Office Medical Records
Section 2 Interacting With Patients
11 Telephone Techniques
12 Scheduling Appointments and Maintaining the Physician's Schedule
13 Patient Reception Area
14 Patient Education
Section 3 Financial Responsibilities
15 Processing Health-Care Claims
16 Medical Coding
17 Patient Billing and Collections
18 Accounting for the Medical Office
Appendix I Medical Assistant Role Delineation Chart
Appendix II Prefixes and Suffixes Commonly Used in Medical Terms
Appendix III Latin and Greek Equivalents Commonly Used in Medical Terms
Appendix IV Abbreviations Commonly Used in Medical Notations
Appendix V Symbols Commonly Used in Medical Notations
Appendix VI Professional Organizations and Agencies