Reveals how to measure and improve one's ability to handle adversity as part of becoming a successful business leader, demonstrating principles on how to also improve client and customer relations while supercharging an organization. Reprint.

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Paul Stoltz, PH.D., is the president and CEO of PEAK Learning, Inc., a corporate consulting firm based in California. A leading expert on human and organization performance, he was selected to join management guru Tom Peters as a featured presenter for PBS's Leading Edge series. He is a member of the Institute of Management Studies, along with Ken Blanchard, Stephen Covey, Michael Porter, and Peter Senge.

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