The Age of Customer Equity: Data-Driven Strategies to Build a Sustainable Company

Hartsoe, Allison

ISBN 10: 1737518104 / ISBN 13: 9781737518105

Editore: Dataforge Press, 2021

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Riassunto:

From the boardroom to the war room, use customer value data to focus expenses and internally align your team.

For many companies, large and small, customer data is a noisy mess. There are problems across the ecosystem from partners to page views and from KPIs to campaign tracking. But the biggest problem is not the technical data silos but the human ones.

In The Age of Customer Equity, marketing expert with a passion for analytics Allison Hartsoe helps you cut through the noise and gives you the tools you need to humanize your customer data to connect to the right customers at the right time. The interviews and case studies will shine a light on the successes and struggles of consumer-centric leadership to give you a sense of reality and arm your strategic thinking. Hartsoe teaches you how to:

• Pinpoint where your organization is, what you should be thinking about, and how to know when your company has graduated from one stage to the next
• Uncover customer behavior, identify opportunities to amplify marketing ROI, and optimize your time
• Align your teams to clear hurdles and create long-term nine and 10-figure gains
• Spot the largest vulnerabilities in your company, diagnose what you need, and build a journey to a more powerful customer-centric future

Get ready to join today’s fastest-growing firms as you learn how to connect with and please valuable customers by fitting into their busy lives.

Informazioni sugli autori: Allison's experience and passion for analysis allow her to see future trends and relate it all the way back to the tactical moves her clients need to make today. She has built and executed digital customer analytics strategies for Fortune 500 customers including Nike, BlackRock,New England Biolabs, GlaxoSmithKline, HP, Intel, Microsoft, and Seagate as well as fast DTC companies including Dagne Dover, Paul Fredrick, and Xero Shoes. Before Ambition Data, Allison was Senior Manager at Ernst & Young and VP Analytics at digital measurement firm Semphonic. Allison led several of Semphonic's largest engagements. Prior to that, Allison cofounded iSyndicate in San Francisco. iSyndicate was backed by Draper, Fisher, Jurvetson and sold digital content to Fortune 500 corporations from media publishers. Allison led the operations team and then the international team, where she opened iSyndicate's first European office in London and later struck a 50-50 joint venture with media powerhouse Bertelsmann.Allison is published in Forbes, MIT Technology Review, and Fast Company. She has hosted the Customer Centricity Conference at Wharton and was recently named one of the Top 100 Women in Technology by Analytics Insight Magazine. You can listen to her interviews with successful customer-centric executives on her podcast, the "Customer Equity Accelerator", via Apple Podcast, Stitcher, Google Play, Alexa's TuneIn, iHeartRadio or Spotify. Outside of work, Allison has climbed Mt. Kilimanjaro, bicycled across the US, and rocked a number of local trivia competitions.

Sarah E. Toms is executive director and cofounder of Wharton Interactive. She is a serious games expert and demonstrated thought leader in the educational technology field, fueled by a passion to find and develop innovative ways to make every learning environment active, engaging, more meaningful, and learner-centered. In addition, Sarah is coauthor of "The Customer Centricity Playbook," the Digital Book Awards 2019 Best Business Book.Her drive to modernize, transform, and democratize education led Sarah and her team to co-invent Simpl.cloud, an open-source simulation framework. She has spent more than twenty years as a leader in the technology sphere, and was an entrepreneur for over a decade, founding companies that built global CRM, product development, productivity management, and financial systems. She is dedicated to supporting women and girls in the technology field, cofounding WIT@Penn, and through her work with the Women in Tech Summit and techgirlz.org. Follow her on twitter at @SarahEToms.

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Titolo: The Age of Customer Equity: Data-Driven ...
Casa editrice: Dataforge Press
Data di pubblicazione: 2021
Legatura: paperback
Condizione: Very Good