Aggression In The Workplace : Preventing And Managing High-risk Behavior

McElhaney, Marc, Ph.D.

ISBN 10: 1418461962 / ISBN 13: 9781418461966

Editore: Authorhouse, 2004

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Dati bibliografici

• Titolo: Aggression In The Workplace : Preventing And Managing High-risk Behavior
• Editore: Authorhouse
• Data di pubblicazione: 2004
• Lingua: Inglese
• ISBN 10: 1418461962
• ISBN 13: 9781418461966
• Rilegatura: Rilegato
• Condizione: New

Descrizione articolo

Riassunto

Violence in the workplace has risen to "epidemic" proportions according to the Centers of Disease Control. In this volume, Dr. Marc McElhaney, a specialist in workplace violence, presents a comprehensive guide that no manager can do without when having to prepare for these potentially dangerous and often disruptive events. These are situations that often seem to explode in the workplace without warning, when in fact, they have often long incubated outside the manager's awareness. Utilizing a risk management approach that focuses on the process of how these situations evolve, as opposed to an oversimplified presentation of "profiles", will provide the manager with the needed tools to prevent and effectively intervene, to ensure a safe and cost-effective resolution. This book takes a comprehensive view that covers the broad range of aggression control strategies that an organization can utilize, from the fundamental building blocks of a primary prevention program to specific techniques that the manager can use to defuse and stabilize situations that are already threatening to explode. In between, the author presents a step-by-step description of the assessment and intervention process that should occur when and if an organization is faced with a potentially dangerous set of circumstances. Specific high-risk situations, such as employee termination, are discussed in detail, along with strategies that Dr. McElhaney has found to be particularly effective when having to stabilize, control and ultimately ensure a safe and long-lasting conclusion. Utilizing an approach that combines his knowledge and experience from the fields of threat assessment, risk management, conflict resolution and crisis negotiation, the author focuses on an approach that not only addresses the organization's immediate needs, but which also strives for a resolution and management plan that addresses long-term safety concerns.

L'autore

As a consulting Psychologist and Mediator, Dr. Marc McElhaney works exclusively in the areas of threat assessment, critical incident management and conflict resolution. As Director of Critical Response Associates and the Centers for Dispute Resolution, LLC, he actively consults with organizations (typically corporations and law enforcement agencies) in regards to the assessment, management and resolution of high-risk incidents. He has also helped schools and corporations develop workplace violence policies and crisis response programs, and currently presents workshops and training programs in the areas of workplace violence prevention, conflict resolution and crisis management. The author is an active member in several professional organizations, including the American Psychological Association, the Association of Threat Assessment Professionals, the Association for Conflict Resolution, the American Society for Industrial Security, Psychologists for Social Responsibility, and the Society for Human Resource Management. He currently resides in Atlanta with his wife, two children and whatever shows up in his backyard pond.