Art of Complaining : Canada's Consumer Action Guide

Edmonston, Phil; Macowan, Ginny Freeman (EDT); Rosen, Rachel (EDT)

ISBN 10: 1459719417 / ISBN 13: 9781459719415

Editore: Dundurn Press, 2013

Unread book in perfect condition. Codice articolo 19584856

Riassunto:

Defective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference. The Art of Complaining evens the playing field.

Most people hate to complain and so they will put up with defective cars, contaminated food, insurance company abuses, botched vacations, and government errors and indifference. The Art of Complaining evens the playing field.

The Art of Complaining gives readers an arsenal of successful complaint tactics and claim letters compiled by Phil Edmonston, Canada’s best-known consumer advocate and the author of the best-selling Lemon-Aid car guides. The Art of Complaining takes readers on a 45-year journey of consumer advocacy seen through the eyes of this former Member of Parliament, Ralph Nader Associate, and former member of the boards of Consumer Reports and The Quebec Bar Association. Edmonston has battled carmakers, dealers, insurance companies, lawyers, and government officials, both in the courts and in the streets. Indeed, Phil is Canada’s toughest customer.

Informazioni sugli autori: Phil Edmonston, Canada's toughest customer, is a former MP and Consumers Union board member. For over 42 years he has written more than 140 Lemon-Aid bestsellers. About three decades ago Nissan and Honda sued Phil for $5 million — and lost. He regularly gets tossed out of auto shows. Currently, he lives in Panama.

Phil Edmonston, Canada's toughest customer, is a former MP and Consumers Union board member. For over 42 years he has written more than 140 Lemon-Aid bestsellers. About three decades ago Nissan and Honda sued Phil for $5 million — and lost. He regularly gets tossed out of auto shows. Currently, he lives in Panama.

Dati bibliografici

Titolo: Art of Complaining : Canada's Consumer ...
Casa editrice: Dundurn Press
Data di pubblicazione: 2013
Legatura: Brossura
Condizione: As New
Edizione: seconda edizione