This comprehensive guide focuses on a technique called DESC scripting, a step-by-step program for handling interpersonal conflicts and a self-change program.

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Sharon Anthony Bower is President of Confidence Training, Inc. She has led communication workshops for Apple, IBM, Hewlett-Packard, and government agencies. Gordon H. Bower is Professor of Psychology at Stanford University, having received his Ph.D. from Yale. He is a member of the National Academy of Sciences.

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