BIFF at Work: Your Guide to Difficult Workplace Communication

Bill Eddy

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Lingua: inglese

Editore: HCI Press, 2021

1950057127 / 9781950057122

Serie: Libro 1 di 1 - Conflict Communication Series

Da: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

Venditore con 5 stelle

Venditore AbeBooks dal 20 dicembre 2007

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Descrizione dell’articolo da parte del venditore

Have you ever received an email that made your heart beat faster or spiked your blood pressure? We all know we're not supposed to respond right away, but how you respond will either increase or decrease the hostility and conflict. Hostile and undermining emails, letters, texts, and conversations can drain inordinate amounts of time, emotional energy and expense in the workplace. For over a dozen years, the BIFF method of communicating in writing has helped thousands of people calm conflicts and create clear communication in response to misinformation, blame, and unnecessary anger. BIFF (Brief, Informative, Friendly, Firm) is a simple, practical and structured way to respond to nasty emails or any written communication. It can help you get the outcomes you want by diffusing tension, containing conflict, and establishing professional boundaries. This second book in the Conflict Communication Series focuses exclusively on workplace communication--internal and external--with instructions on how to use the four-step BIFF method with numerous examples of what works and what does not work to demonstrate potential pitfalls. It also includes tips on how to coach co-workers and others on writing effective BIFF responses to customers, clients, employees, and managers--instead of becoming consumed in unhealthy back-and-forth wars. Using BIFF with toxic teammates, workplace bullies, and threatening customers and clients can reduce the risk of lawsuits and complaints and make everyone feel more confident in workplace relationships. Use BIFF to lower your blood pressure, turn down the conflict flame, and restore your confidence. BIFF is a game-changer when you have to respond in writing in high-conflict situations or with any upset person. Then use Bill's EAR Statement(tm) technique in Calming Upset People with EAR for verbal communications in high-conflict situations.…

Codice articolo CIN1950057127G

Titolo
BIFF at Work: Your Guide to Difficult Workplace Communication
Autore
Bill Eddy
Editore
HCI Press
Anno di pubblicazione
2021
Condizione
Good
Rilegatura
Paperback
Lingua
inglese
ISBN 10
1950057127
ISBN 13
9781950057122
Serie
Libro 1 di 1: Conflict Communication Series

World of Books (was SecondSale)

Montgomery, IL, U.S.A.

Venditore con 5 stelle

Venditore AbeBooks dal 20 dicembre 2007

Tariffe di spedizione nazionale per U.S.A.

ArticoloDa 4 a 12 giorni lavorativiDa 3 a 6 giorni lavorativi
Primo articoloEUR 0,00EUR 9,77
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Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books — giving both new and preloved titles a second life. The company also operates World of Books – Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world’s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission …

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